Ad Guard loses connection in googlemail

derHeiko

New Member
Hello, I use Adguard on three Windows 10 Pro PCs.

The following problem occurs on two of the three clients.

If I have Chrome up for a while and I am in Gmail and want to send an email, I get a message that the connection to Google is not possible.

F5 and CTRL+ F5 do not bring any improvement. I have to close and reopen the Chrome window first. Then it goes again a while.
Between 30 minutes and 2 hours.

Then suddenly the message comes again.
When I close Adguard then, I don't need to close the browser anymore. Then the connection is established again.

When this happens, I can't open any other website either. Until I restart the browser. I have run the filter log, but no message was created that something was blocked. I have also unblocked Google and Gmail via the wizard.

How can I fix or localize the error more precisely?

Thank you in advance for the help.

Greeting Heiko

Translated with www.DeepL.com/Translator (free version)
 

Chinaski

Quality Assurance
Staff member
Administrator
Moderator
@derHeiko
Hello there!
The following information needs to be clarified:
- Which filters are enabled?
- Do you use a third-party VPN or antivirus?
- Do you have extensions installed in your Chrome browser?
- Is the problem repeated only in chrome or in other browsers too?
 

derHeiko

New Member
Hello,
thanks for the quick inquiry.

- Which filters are enabled?
AdGuard Base filter
AdGuard Spyware-Filter
AdGuard Social-Media-Filter
AdGuard Annoyances filter
AdGuard German filter

- Do you use a third-party VPN or antivirus?
No VPN
Kaspersky Internet Security 20.0.14.1085

- Do you have extensions installed in your Chrome browser?
Application Launcher for Drive (by Google)
uBlock Origin
LanguageTool

- Is the problem repeated only in chrome or in other browsers too?
Since I have only used Chrome so far, I cannot answer this yet. I will try it out.
 

Chinaski

Quality Assurance
Staff member
Administrator
Moderator
There are a few options:
- You need to add AdGuard and Kaspersky AV to each other's exceptions.
- It makes absolutely no sense to use uBlock with AdGuard.
This can break pages due to a conflict of rules applied.
 
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