AdGuard 7.0 problem

seok

New Member
first adguard 7.0 stopped often

look at the attaced image file (abc.png)

this problem appears to be random

sometimes the button goes to the left and display on "something went wrong" message

after than doesn't work an adblock all

there is nothing wrong with adguard 6.4

second configuration button is not being pressed

look at the attached image file (abcd.png)

the button works after it is newly installed

but if you boot up several times after installation the button won't be pressed

not only that button, but all the buttons on that page can't be pressed

currently use windwons 10 19h1 + bitdefender
 

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Blaz

Moderator & Translator
Staff member
Moderator
Are you on latest AdGuard for Windows nightly?
 

Boo Berry

Moderator + Beta Tester
Moderator
Hard for me to tell, but if I had to guess this could be an incompatibility with Bitdefender. A couple things you could try are...

1) In Settings > Network, uncheck the Use WFP network driver option and see if it works again.

Or...

2) In Settings > General Settings scroll down to the bottom, click on Advanced Settings and scroll down again and enable the Use redirect driver mode and see if it works again.
 

seok

New Member
Hard for me to tell, but if I had to guess this could be an incompatibility with Bitdefender. A couple things you could try are...

1) In Settings > Network, uncheck the Use WFP network driver option and see if it works again.

Or...

2) In Settings > General Settings scroll down to the bottom, click on Advanced Settings and scroll down again and enable the Use redirect driver mode and see if it works again.
1) unchecked Use WFP network driver and use it. the problem doesn't appear maybe but i can't use explorer edge,kakaotalk,etc..... blocking T_T

2) enable the Use redirect driver mode and use it. same problem as a question(this problem appears to be random)

+ i turned off bitdefender antivirus or turned off bitdefender firewall ot turend off both, but it has same problem

all of these problems don't occur in adguard 6.4

so i also downgrade 6.4 version
 

Chinaski

Support Marine
Staff member
Administrator
Moderator
@seok
Hello there!
Try to use this instruction (Advanced) and reinstall the application.
Also, you need to check that file:

C:\Windows\System32\drivers\etc\hosts

Are there any records like

127.0.0.1 api.adguard.com
127.0.0.1 api-b.adguard.com
127.0.0.1 api-c.adguard.com
127.0.0.1 api-d.adguard.com

If so, delete and try again
 

seok

New Member
@seok
Hello there!
Try to use this instruction (Advanced) and reinstall the application.
Also, you need to check that file:

C:\Windows\System32\drivers\etc\hosts

Are there any records like

127.0.0.1 api.adguard.com
127.0.0.1 api-b.adguard.com
127.0.0.1 api-c.adguard.com
127.0.0.1 api-d.adguard.com

If so, delete and try again
same error T_T.
i think maybe a problem of windows10 19h1, so i will change to rs5 and used adg 7.0
 

Boo Berry

Moderator + Beta Tester
Moderator
@Chinaski since the TDI driver seems to work according to @seok above, this does sound like a potential Bitdefender incompatibility.

@seok what version of Bitdefender are you using?
 

seok

New Member
@Chinaski since the TDI driver seems to work according to @seok above, this does sound like a potential Bitdefender incompatibility.

@seok what version of Bitdefender are you using?
i'm using bitdefender total security 2019

+++

after format installed win10 rs5, and i installed firefox + installed adg7.0 only 2 programs

but adg7.0 same error T_T
 
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Chinaski

Support Marine
Staff member
Administrator
Moderator
@seok

Please specify are you added both applications to the exceptions on each other?
 

Boo Berry

Moderator + Beta Tester
Moderator
One thing you could try is looking in Bitdefender for a feature called scan SSL or HTTPS or something of that nature and try disabling it and see if AG for Windows starts working with the WFP driver again.
 

TheHasagi

Quality Assurance / Support Commando
Staff member
Administrator
Moderator
@seok

Hello, can you try to disable AdGuard from the "Startup optimizer" list in Bitdefender restart your PC and check again? Also, remove AdGuard from any lists in Bitdefender like optimized, firewall and etc. Did you check for Windows updates yet?
 
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seok

New Member
Hello, can you try to disable AdGuard from the "Startup optimizer" list in Bitdefender restart your PC and check again? Also, remove AdGuard from any lists in Bitdefender like optimized, firewall and etc. Did you check for Windows updates yet?
after format i did not install a bitdefender....... i installed only 2 programs(firefox,adg7.0) and same problem happens
 
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