Alok Sharma
New Member
Hi there,
At the time of writing this post, AdGuard 7.8 is the latest version.
AdGuard (irrespective Stable or Nightly) is frequently crashing on my Dell Laptop, especially after the laptop wakes up from sleep or hibernation. The AdGuard icon in the taskbar becomes orange and AdGuard no longer works. I can't even relaunch AdGuard again unless until I reboot my laptop.
Here is the complete timeline of the support conversation:
29 Nov 2021 - Reported to AdGuard support that AdGuard frequently crashes, the AdGuard icon in the taskbar turns orange.
2 Dec 2021 - Received a reply asking me to uninstall and reinstall AdGuard.
2 Dec 2021 - I did exactly as advised.
6 Dec 2021 - After 4 days of testing, the problem was still there. I informed AdGuard support of the same.
16 Dec 2021 - Received a reply asking me to change Logging Level to Debug and send the log files along with the exact date/time of occurrence.
24 Dec 2021 - I sent the log files along with the exact date/time of occurrence.
4 Jan 2022 - Received a reply stating "Your issue seems to be harder than we anticipated, and we'll need to patch in our colleagues so that they could provide additional assistance. We’ve contacted our tier 2 tech support team. Please wait until our agents examine the issue and find a solution.".
10 Jan 2022 - Received a reply stating that they are unable to download the log files and asking me to install AdGuard nightly.
10 Jan 2022 - I checked the link to download the log files was very much working. I informed support of the same.
10 Jan 2022 - Received a reply stating "thanks for the logs, but unfortunately it would be illogical to watch them as they are from an outdated version of the app. Could you send us the logs from the Nightly version, please?".
11 Jan 2022 - Replied support and of my disappointment and the way the issue was being handled.
11 Jan 2022 - Received a reply stating "We are very sorry. However, the developer is requesting logs from the latest version because each version changes the cl base of the application. It is almost pointless to look at the logs of an outdated version. If the problem can be reproduced on the new version, we will forward logs to the developer immediately. Thank you for your understanding and sorry again for the inconvenience. ".
4 Feb 2022 - Tired of AdGuard crashing frequently and having to reboot my laptop to make it work again, I researched my own solution, which is very much working for me. I created a batch file viz "Restart AdGuard.bat" and added the following commands:
Please note that the batch file needs to be run as administrator or the 1st command won't execute.
If anyone is facing a similar issue, the above solution will work like a charm.
In this entire conversation, it can be clearly observed that AdGuard support was simply buying time and when they couldn't deal with it any longer, they refused to look at the log files merely because I am not using a nightly build. I did like to mention that AdGuard was frequently crashing even when using a nightly build, so I moved to stable release.
All I can say is that I am not all satisfied the way my issue was being handled and wondering if I did the right thing by purchasing AdGuard Premium Lifetime.
At the time of writing this post, AdGuard 7.8 is the latest version.
AdGuard (irrespective Stable or Nightly) is frequently crashing on my Dell Laptop, especially after the laptop wakes up from sleep or hibernation. The AdGuard icon in the taskbar becomes orange and AdGuard no longer works. I can't even relaunch AdGuard again unless until I reboot my laptop.
Here is the complete timeline of the support conversation:
29 Nov 2021 - Reported to AdGuard support that AdGuard frequently crashes, the AdGuard icon in the taskbar turns orange.
2 Dec 2021 - Received a reply asking me to uninstall and reinstall AdGuard.
2 Dec 2021 - I did exactly as advised.
6 Dec 2021 - After 4 days of testing, the problem was still there. I informed AdGuard support of the same.
16 Dec 2021 - Received a reply asking me to change Logging Level to Debug and send the log files along with the exact date/time of occurrence.
24 Dec 2021 - I sent the log files along with the exact date/time of occurrence.
4 Jan 2022 - Received a reply stating "Your issue seems to be harder than we anticipated, and we'll need to patch in our colleagues so that they could provide additional assistance. We’ve contacted our tier 2 tech support team. Please wait until our agents examine the issue and find a solution.".
10 Jan 2022 - Received a reply stating that they are unable to download the log files and asking me to install AdGuard nightly.
10 Jan 2022 - I checked the link to download the log files was very much working. I informed support of the same.
10 Jan 2022 - Received a reply stating "thanks for the logs, but unfortunately it would be illogical to watch them as they are from an outdated version of the app. Could you send us the logs from the Nightly version, please?".
11 Jan 2022 - Replied support and of my disappointment and the way the issue was being handled.
11 Jan 2022 - Received a reply stating "We are very sorry. However, the developer is requesting logs from the latest version because each version changes the cl base of the application. It is almost pointless to look at the logs of an outdated version. If the problem can be reproduced on the new version, we will forward logs to the developer immediately. Thank you for your understanding and sorry again for the inconvenience. ".
4 Feb 2022 - Tired of AdGuard crashing frequently and having to reboot my laptop to make it work again, I researched my own solution, which is very much working for me. I created a batch file viz "Restart AdGuard.bat" and added the following commands:
Code:
taskkill /f /im AdguardSvc.exe
taskkill /f /im Adguard.BrowserExtensionHost.exe
taskkill /f /im Adguard.exe
start C:\"Program Files (x86)"\Adguard\Adguard.exeIf anyone is facing a similar issue, the above solution will work like a charm.
In this entire conversation, it can be clearly observed that AdGuard support was simply buying time and when they couldn't deal with it any longer, they refused to look at the log files merely because I am not using a nightly build. I did like to mention that AdGuard was frequently crashing even when using a nightly build, so I moved to stable release.
All I can say is that I am not all satisfied the way my issue was being handled and wondering if I did the right thing by purchasing AdGuard Premium Lifetime.
