AdGuard breaking up Facebook page?

Discussion in 'Technical Support (AdGuard for Windows)' started by clyde, Mar 26, 2015.

  1. clyde

    clyde New Member

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    I purchased your product yesterday and everything seemed to work fine.However today a lot of pages keeps telling me they're not trusted.I did the import certificate piece from another page and it seemed to work fine for a while.It now breaks up my Facebook page.I'm running Firefox when this happens on Win7 sp1.This only happens with Adguard enabled.It is fine when disabled.
     
    Last edited by a moderator: Mar 26, 2015
  2. Nameless

    Nameless Beta Tester

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    Facebook is working fine on Windows 8.1 with adguard.

    Normal questions are: What filtters are you using?
    Also can you tke a screenshot and upload the settings for us? (Settings > Network)

    Other than them two what other protection do you use? (antivius, firewall, malware etc.)
     
  3. vasily_bagirov

    vasily_bagirov Administrator Staff Member Administrator

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    Hello! This is a known issue, this manual will help you:
    https://kb.adguard.com/index.php?/R...icle/View/21/10/the-connection-is-not-trusted
     
  4. clyde

    clyde New Member

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    I tried resetting the program and that didn't work.The simplest thing was to turn off HTTPS filtering.The question that needs to be asked is will this get fixed in a future update Vasily?
     
  5. Boo Berry

    Boo Berry Moderator + Beta Tester Moderator

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    The tutorial should of fixed it for you, actually.
     
  6. clyde

    clyde New Member

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    A little pressed for time now B.B.When I does the tutorial I'll let you know how it turns out.
     
  7. Boo Berry

    Boo Berry Moderator + Beta Tester Moderator

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    Last edited by a moderator: Mar 27, 2015
  8. clyde

    clyde New Member

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    Just did the tutorial and turned HTTPS back on and everything seems fine :cool:
     
  9. Boo Berry

    Boo Berry Moderator + Beta Tester Moderator

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    Excellent, glad to hear it!
     
  10. clyde

    clyde New Member

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    This worked for a few days and went back the same as I previously mentioned :confused:
     
  11. vasily_bagirov

    vasily_bagirov Administrator Staff Member Administrator

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    Do you still use same browser? Is Adguard certificate still present there?
    Also, please, post here a screenshot of the error you see, if it is possible.
     
  12. avatar

    avatar Administrator Staff Member Administrator

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    Have you cleaned up your Firefox profile (or switch to a new profile)?

    Also sometimes (not often) firefox certificate db is reset on browser update.
     
  13. clyde

    clyde New Member

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    Not to my knowledge Avatar.Could Ccleaner or another program of that nature do this?
     
  14. avatar

    avatar Administrator Staff Member Administrator

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    Not sure about it, but I think that it is possible.