Hi,
I'm trying to set up a 7-day trial run (now 6-day trial run, and I haven't even started using it yet…) of AdGuard for Android to try to see if it's worth buying a licence for. I've run into technical difficulties that have been reported in this forum on at least two (possibly more) separate occasions since 2019, but the customary solution (switching to the nightly channel) is somehow not working for me. I've reported the problem to technical support via the app channel, but the e-mail confirming they received my message and assigning me a ticket also said that they're experiencing an extreme shortage of technical support resources right now and consequently prioritising payment-related tickets over technical difficulty-related ones, so I've decided to copy what I wrote to them here to hopefully double the odds that someone can help me in time before the trial period expires on the 12th of April. If no one does, I won't be able to test drive this app and I refuse to buy it blindly — reviews in this forum seem to imply that the app either simply takes to your device (in which case it is great) or it simply doesn't (in which case it is trash and I've yet to see a post explaining how to successfully untrash it), so I'm not paying money for a licence without knowing beforehand whether the app will take to my device or not.
PS: I'm still waiting for someone to tell me why Avast Mobile Security refuses to install AdGuard for Android on my other device, which is also a Samsung Galaxy A51 with OS Android 10, because it has detected "suspicious app activity!" on it, even though the same Avast Mobile Security (both are free package, up to date as per Google Play and running on the latest virus definitions) on this device (identical model, identical OS) does not detect any suspicious app activity on AdGuard and has successfully installed it now three times in a roll (original 3.6.7, update to 4.0.74 nightly, then 3.6.7 again after uninstalling).
I'm trying to set up a 7-day trial run (now 6-day trial run, and I haven't even started using it yet…) of AdGuard for Android to try to see if it's worth buying a licence for. I've run into technical difficulties that have been reported in this forum on at least two (possibly more) separate occasions since 2019, but the customary solution (switching to the nightly channel) is somehow not working for me. I've reported the problem to technical support via the app channel, but the e-mail confirming they received my message and assigning me a ticket also said that they're experiencing an extreme shortage of technical support resources right now and consequently prioritising payment-related tickets over technical difficulty-related ones, so I've decided to copy what I wrote to them here to hopefully double the odds that someone can help me in time before the trial period expires on the 12th of April. If no one does, I won't be able to test drive this app and I refuse to buy it blindly — reviews in this forum seem to imply that the app either simply takes to your device (in which case it is great) or it simply doesn't (in which case it is trash and I've yet to see a post explaining how to successfully untrash it), so I'm not paying money for a licence without knowing beforehand whether the app will take to my device or not.
My device is a Samsung Galaxy A51, and my OS is Android 10. AdGuard for Android versions 3.6.7 ("Release" channel) and 4.0.74 ("Nightly" channel) both presented the same issue: certificate is properly installed and app is properly configured, but AdGuard cannot create a local VPN connection (even though Blokada 5.20.2 does it just fine, so it can't be that VPN isn't supported by my firmware) and won't function without one (as my device is not rooted — I'm told Samsung boobytraps their Android 9+ devices so that even attempting to root will brick the camera forever, which is a risk I'm not willing to take no matter how much I want to). Please help.Attempting to enable protection, after having thoroughly configured AdGuard for Android for a free 7-day trial (will buy a licence if trial is successful… very happy I hadn't bought one beforehand right now). AdGuard consistently fails to enable protection, claiming that it couldn't create a local VPN and arguing that it is possible that VPN is not supported by my firmware (which is obviously not the case, as I've had Blokada for as long as I've had this firmware and it uses the same "local VPN" access as AdGuard for Android… though it can't be that Blokada is interfering with AdGuard either, as I always disable Blokada before attempting to enable AdGuard). A brief consultation with the AdGuard for Android users' forum came up with an apparent solution — switching from the "Release" channel to the "Nightly" channel and updating the software. While this switch updated me from version 3.6.7 (which I'm assuming was the last stable release version) to version 4.0.74 (nightly 33), I fear the bug persists. Uninstalling the software and reinstalling it (which downdated me back to 3.6.7 and seems to have made AdGuard forget my e-mail address, even though it seemingly didn't forget my trial licence key) also did not solve the problem.
PS: I'm still waiting for someone to tell me why Avast Mobile Security refuses to install AdGuard for Android on my other device, which is also a Samsung Galaxy A51 with OS Android 10, because it has detected "suspicious app activity!" on it, even though the same Avast Mobile Security (both are free package, up to date as per Google Play and running on the latest virus definitions) on this device (identical model, identical OS) does not detect any suspicious app activity on AdGuard and has successfully installed it now three times in a roll (original 3.6.7, update to 4.0.74 nightly, then 3.6.7 again after uninstalling).
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