Adguard Crashes on adding filters

Discussion in 'Technical Support (AdGuard for Windows)' started by digdig23, Nov 10, 2018.

  1. digdig23

    digdig23 New Member

    Joined:
    Nov 10, 2018
    Messages:
    11
    Hi
    whenever I open Adguard\Setting\Ad Blocker\Filters\Add filter, the programs Crashes and none of selected filters are added.:( the crash also cause the tray icon to disappear and no Adgaurd services are also active in task manager. I have to open Adguard again and unfortunately I can't add any filter...I also installed Nightly version but it didn't fix the problem:(

    Please help me with this Issue.
    tnx in advance.
     
  2. Blaz

    Blaz Moderator & Translator Staff Member Moderator

    Joined:
    Dec 21, 2014
    Messages:
    9,934
    Which OS do you use? Any security software?
     
  3. digdig23

    digdig23 New Member

    Joined:
    Nov 10, 2018
    Messages:
    11
    Windows 10 , Also no antivirus is installed
     
  4. digdig23

    digdig23 New Member

    Joined:
    Nov 10, 2018
    Messages:
    11
    still waiting for a response from admins...:(
     
  5. Boo Berry

    Boo Berry Moderator + Beta Tester Moderator

    Joined:
    May 30, 2012
    Messages:
    4,213
    Which filter(s) are you trying to add?
     
  6. digdig23

    digdig23 New Member

    Joined:
    Nov 10, 2018
    Messages:
    11
    doesnt matter...any filter.. and also if I click "cancel" or "import filter" or "Add custom filter" the same problem occurs and Adguard crashes :(
    I did clean uninstall and installed Adguard again but the problem still exists...:(
     
  7. Blaz

    Blaz Moderator & Translator Staff Member Moderator

    Joined:
    Dec 21, 2014
    Messages:
    9,934
    Was it working once in the past already? If yes, did you use a network path/drive which is not available anymore?
     
  8. digdig23

    digdig23 New Member

    Joined:
    Nov 10, 2018
    Messages:
    11
    honestly it was working properly but after the last update, it is not. I have Adguard on my Home Laptop and nothing has changed already; not even network or drive
    I even rolled back to previous versions of Adguard but the problem is till there.
    "Open filtering log" is working but when I press "Open filter editor" , Adguard crashes on closing "Filter Editor" window :(
    I don't Understand what's wrong with it !!!
    All the sections in "Setting" are working properly except "Ad Blocker" Tab
     
  9. TheHasagi

    TheHasagi Quality Assurance / Support Commando Staff Member Administrator Moderator

    Joined:
    Mar 26, 2018
    Messages:
    1,431
    @digdig23

    Hello!

    Can I suggest you about a TV (TeamViewer session) so I can figure out what's wrong?
     
  10. digdig23

    digdig23 New Member

    Joined:
    Nov 10, 2018
    Messages:
    11
    @TheHasagi
    which part of my system you want to check? o_O:eek:

    I uploaded a video of the problem here: http://yon.ir/F8JEF

    The size is 5MB .;) better to download the gif with IDM
     
    Last edited: Nov 12, 2018
  11. TheHasagi

    TheHasagi Quality Assurance / Support Commando Staff Member Administrator Moderator

    Joined:
    Mar 26, 2018
    Messages:
    1,431
    @digdig23

    There are too many of them (filters)... For test only - can you try this nightly version and reply back?
     
  12. Boo Berry

    Boo Berry Moderator + Beta Tester Moderator

    Joined:
    May 30, 2012
    Messages:
    4,213
    Yeah, using that many filters is overkill. Also I see you're using a lot of browser extensions too, that *could* also cause issues, not really sure.
     
  13. digdig23

    digdig23 New Member

    Joined:
    Nov 10, 2018
    Messages:
    11
    @TheHasagi
    I tried many ways to add filters and I figured out I can add up to 2 filters each time, then Adguard crashes and 2 selected filters are now added after opening Adguard. the next time I selected another 2 filters and again adguard crashes and I repeated this cycle until I could add all my preferred filters...that's how I could add filters but the crashing issue is still there and annoying :(

    I installed the nightly version now and:

    1- If I open filter editor, the Ad Blocker window is freezed :( No crash happened but right click on tray Icon doesn't work either and the Aduard windows is still up and got stuck..restarting Adguard service also didnt help and the only way is to end task adguard and open it again

    but

    2- if I press "add filter" button, Adguard still crashes
     
  14. digdig23

    digdig23 New Member

    Joined:
    Nov 10, 2018
    Messages:
    11
    @Boo Berry
    I disabled all extensions but it didn't help. I also uninstalled Chrome and Firefox browsers and nothing changed.
     
  15. TheHasagi

    TheHasagi Quality Assurance / Support Commando Staff Member Administrator Moderator

    Joined:
    Mar 26, 2018
    Messages:
    1,431
    @digdig23

    That's strange. Can you send me the log files in private messages?
     
  16. digdig23

    digdig23 New Member

    Joined:
    Nov 10, 2018
    Messages:
    11
    @TheHasagi

    Log files are sent ;)

    Tnx :)
     
  17. digdig23

    digdig23 New Member

    Joined:
    Nov 10, 2018
    Messages:
    11
    @TheHasagi

    I am still waiting for a solution to my annoying Adguard issue...
    Hope you or anyone else fix it
     
  18. digdig23

    digdig23 New Member

    Joined:
    Nov 10, 2018
    Messages:
    11