Adguard Crashes on adding filters

[digdig23]

Hi
whenever I open Adguard\Setting\Ad Blocker\Filters\Add filter, the programs Crashes and none of selected filters are added. the crash also cause the tray icon to disappear and no Adgaurd services are also active in task manager. I have to open Adguard again and unfortunately I can't add any filter...I also installed Nightly version but it didn't fix the problem

Please help me with this Issue.
tnx in advance.

 

[Blaz]

Which OS do you use? Any security software?

 

[digdig23]

Which OS do you use? Any security software?

Windows 10 , Also no antivirus is installed

 

[digdig23]

still waiting for a response from admins...

 

[Boo Berry]

Which filter(s) are you trying to add?

 

[digdig23]

Which filter(s) are you trying to add?

doesnt matter...any filter.. and also if I click "cancel" or "import filter" or "Add custom filter" the same problem occurs and Adguard crashes
I did clean uninstall and installed Adguard again but the problem still exists...

 

[Blaz]

Was it working once in the past already? If yes, did you use a network path/drive which is not available anymore?

 

[digdig23]

Was it working once in the past already? If yes, did you use a network path/drive which is not available anymore?

honestly it was working properly but after the last update, it is not. I have Adguard on my Home Laptop and nothing has changed already; not even network or drive
I even rolled back to previous versions of Adguard but the problem is till there.
"Open filtering log" is working but when I press "Open filter editor" , Adguard crashes on closing "Filter Editor" window
I don't Understand what's wrong with it !!!
All the sections in "Setting" are working properly except "Ad Blocker" Tab

 

[myMoon]

@digdig23

Hello!

Can I suggest you about a TV (TeamViewer session) so I can figure out what's wrong?

 

[digdig23]

@digdig23

Hello!

Can I suggest you about a TV (TeamViewer session) so I can figure out what's wrong?

@TheHasagi
which part of my system you want to check?

I uploaded a video of the problem here: http://yon.ir/F8JEF

The size is 5MB . better to download the gif with IDM

 

[myMoon]

@digdig23

There are too many of them (filters)... For test only - can you try this nightly version and reply back?

 

[Boo Berry]

Yeah, using that many filters is overkill. Also I see you're using a lot of browser extensions too, that *could* also cause issues, not really sure.

 

[digdig23]

@digdig23
There are too many of them (filters)... For test only - can you try this nightly version and reply back?

@TheHasagi
I tried many ways to add filters and I figured out I can add up to 2 filters each time, then Adguard crashes and 2 selected filters are now added after opening Adguard. the next time I selected another 2 filters and again adguard crashes and I repeated this cycle until I could add all my preferred filters...that's how I could add filters but the crashing issue is still there and annoying

I installed the nightly version now and:

1- If I open filter editor, the Ad Blocker window is freezed No crash happened but right click on tray Icon doesn't work either and the Aduard windows is still up and got stuck..restarting Adguard service also didnt help and the only way is to end task adguard and open it again

but

2- if I press "add filter" button, Adguard still crashes

 

[digdig23]

Yeah, using that many filters is overkill. Also I see you're using a lot of browser extensions too, that *could* also cause issues, not really sure.

@Boo Berry
I disabled all extensions but it didn't help. I also uninstalled Chrome and Firefox browsers and nothing changed.

 

[myMoon]

@digdig23

That's strange. Can you send me the log files in private messages?

 

[digdig23]

@digdig23

That's strange. Can you send me the log files in private messages?

@TheHasagi

Log files are sent

Tnx

 

[digdig23]

@TheHasagi

I am still waiting for a solution to my annoying Adguard issue...
Hope you or anyone else fix it

 

[digdig23]

@TheHasagi

still nothing found?!