AdGuard Disabled

Discussion in 'Technical Support (AdGuard for Windows)' started by BillH, Jul 9, 2019.

  1. BillH

    BillH New Member

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    Jul 9, 2019
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    AdGuard keeps randomly disabling itself. It's been happening since the latest Win 10 update about a week ago. I've uninstalled and reinstalled the program, performing full cleans and reboots between each and every step.

    After the last install on Sunday, it worked until this morning then the same thing has happened. I cleaned the computer again using both ccleaner and Revo Uninstaller, rebooted and it was fine again.

    Then, within 10 minutes of me browsing (using Firefox 67.4) it goes disabled per the below.

    I'm also using Norton 360 for firewall/antivirus, should that matter.

    What gives?
     

    Attached Files:

  2. Chinaski

    Chinaski Support Marine Staff Member Administrator Moderator

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    @BillH
    Hello there!
    Can you provide access from AnyDesk to PM?
    Need to connect and identify the problem.
     
  3. BillH

    BillH New Member

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    I cannot at the minute, but after once again uninstalling and then reinstalling everything seemed fine. That is until I tried to go to this webpage:

    [​IMG]

    Immediately, this happened, after I researched why the page wasn't loading:

    upload_2019-7-9_11-19-57.png

    And, the taskbar shows this:
    upload_2019-7-9_11-20-49.png

    I may be able to get online later. But, at the same time, this type of thing shouldn't be happening after having used the product for months without incident until the past week or so.
     

    Attached Files:

  4. ram1220

    ram1220 New Member

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    I am seeing the exact same thing but on my Android phone. Latest Adguard for Android is installed. My PC is fine. Something isn't right.
     
    BillH likes this.
  5. BillH

    BillH New Member

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    Okay, what do I need to do?
     
  6. Chinaski

    Chinaski Support Marine Staff Member Administrator Moderator

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  7. BillH

    BillH New Member

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    Okay, I've downloaded the software and have the ID. How do I contact PM?