AdGuard is not working on youtube.

[imcoolman]

I am using MS Edge browser.
Previously, I watched videos well without ads on YouTube. But from a few days ago, ads are shown on YouTube.
I'm a license user. Programs and filters are also in the latest versions.
What's the problem? What should I do?

 

[VasqueZ]

Hey! Issue relates to: #4480
You need to collect trace logs for devs, please do these steps:

1. Stop AdGuard. Please don't leave the service running. Screen
2. Open the console (type cmd in the start panel).
3. Run the app with the command "C:\"Program Files (x86)"\Adguard\Adguard.exe /trace if you are using 64-bit Windows, and C:\"Program Files"\Adguard\Adguard.exe /trace" in case if you use 32-bit one.
4. Select Debug logging level. Screen
5. Reproduce the issue.
6. Export the recorded logs using the Export Log button.
7. Set the logging level back to Standard. Debug logging level may slow down the application.
8. Send the archive to devteam@adguard.com. Please don't forget to specify reproduce time, GitHub issue (#4480) and this forum topic link when sending archive.

 

[imcoolman]

Thank you for answer.
Fortunately, it wasn't just an issue for me.

Hey! Issue relates to: #4480
You need to collect trace logs for devs, please do these steps:

1. Stop AdGuard. Please don't leave the service running. Screen
2. Open the console (type cmd in the start panel).
3. Run the app with the command "C:\"Program Files (x86)"\Adguard\Adguard.exe /trace if you are using 64-bit Windows, and C:\"Program Files"\Adguard\Adguard.exe /trace" in case if you use 32-bit one.
4. Select Debug logging level. Screen
5. Reproduce the issue.
6. Export the recorded logs using the Export Log button.
7. Set the logging level back to Standard. Debug logging level may slow down the application.
8. Send the archive to devteam@adguard.com. Please don't forget to specify reproduce time, GitHub issue (#4480) and this forum topic link when sending archive.