Adguard is unable to connect to the internet.

Discussion in 'Technical Support (AdGuard for Windows)' started by Rajbir Singh, Jan 28, 2019.

  1. Rajbir Singh

    Rajbir Singh New Member

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    Adguard is unable to connect to the internet on windows 10 64 bit home edition. Can't update filters. Can't activate the license. Application is allowed through the firewall but still can't connect to the server. Using Comodo dome shield on my pc, can it be causing the issue?
     
  2. TheHasagi

    TheHasagi Quality Assurance / Support Commando Staff Member Administrator Moderator

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    @Rajbir Singh

    Hello!

    To avoid such issues add AdGuard.exe and AdGuardSvc to the exception list of Comodo and try again.
     
  3. Rajbir Singh

    Rajbir Singh New Member

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    Hi,

    Thanks for your kind suggestion. Tried as advised, adguard still didn't connect. Uninstalled Comodo dome shield. Adguard still failed to connect. Re-installed adguard but still the same issue.
     
  4. TheHasagi

    TheHasagi Quality Assurance / Support Commando Staff Member Administrator Moderator

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    Send me the screenshot with the issue, please.
     
  5. Rajbir Singh

    Rajbir Singh New Member

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    Please find attached. Screenshot_2019-01-29-16-47-24-191_com.miui.gallery.png Screenshot_2019-01-29-16-47-21-312_com.miui.gallery.png
     
  6. Sunshine-boy

    Sunshine-boy New Member

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    Hello,try with vpn. maybe your isp blocking it?
     
  7. TheHasagi

    TheHasagi Quality Assurance / Support Commando Staff Member Administrator Moderator

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  8. Blaz

    Blaz Moderator & Translator Staff Member Moderator

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    Please check hosts file for entries about AdGuard.
    C:\windows\system32\drivers\etc

    Yo can open the file with notepad/editor.
     
  9. Rajbir Singh

    Rajbir Singh New Member

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    Thanks guys for all the assistance and help. Appreciate it. I have uninstalled adguard and now using Adguard browser extension instead. Apologise for any inconvenience caused. Please advise how can I close this thread here. Thanks again.