AdGuard Pro iOS - DNS and TV apps

Discussion in 'Discussion (AdGuard for iOS)' started by Bruno, Oct 11, 2016.

  1. Bruno

    Bruno Member

    Joined:
    Oct 26, 2015
    Messages:
    406
    Hi.

    I realised that when the DNS option is enabled in iOS Adguard Pro, all applications related to TV media cannot play shows or live TV.

    I have to disable it to make it work.

    Is there a workaround solution you can work on as I wish to keep the DNS because it works very well to stop ads on other apps?

    Regards
    Bruno
     
  2. avatar

    avatar Administrator Staff Member Administrator

    Joined:
    Oct 26, 2010
    Messages:
    13,143
    Hi!

    We'll check it on our side, thank you!

    Also could you please check do you have this issue with any other VPN app?
     
  3. avatar

    avatar Administrator Staff Member Administrator

    Joined:
    Oct 26, 2010
    Messages:
    13,143
    Oh, maybe I've misread it, do you mean streaming like chromecast and such, or you mean that some particular apps are broken?

    If it is latter, please tell me which apps exactly are affected.
     
  4. Bruno

    Bruno Member

    Joined:
    Oct 26, 2015
    Messages:
    406
    Hi. No issues with other VPN.

    As mentioned in my message I am talking about iOS (iPhone or iPad) TV applications such as NBC ou BFMBUSINESS TV.

    I do not know about Chromecast or Android apps.
     
  5. avatar

    avatar Administrator Staff Member Administrator

    Joined:
    Oct 26, 2010
    Messages:
    13,143
  6. Bruno

    Bruno Member

    Joined:
    Oct 26, 2015
    Messages:
    406
  7. vasily_bagirov

    vasily_bagirov Administrator Staff Member Administrator

    Joined:
    Jul 1, 2014
    Messages:
    6,905
    @Bruno could you please collect a log and send it to us? To do so, enable logging in Adguard settings, browse the problematic pages for a while, then disable logging and send a message to support. You will receive an automatic reply with your user ID - let us know of it so we could find your logs.
     
  8. Bruno

    Bruno Member

    Joined:
    Oct 26, 2015
    Messages:
    406
    Sorry but I don't see the logging option.
     
  9. Bruno

    Bruno Member

    Joined:
    Oct 26, 2015
    Messages:
    406
    I launched NBC app and I tried to watch a show on my iPhone. Then I send a message through the Adguard app with the logs attached.

    Let me know if it is ok.
     
  10. vasily_bagirov

    vasily_bagirov Administrator Staff Member Administrator

    Joined:
    Jul 1, 2014
    Messages:
    6,905
    @Bruno there should have been a User ID mentioned in the automatic reply to your email. Could you let us know it so we could find your message?
     
  11. Bruno

    Bruno Member

    Joined:
    Oct 26, 2015
    Messages:
    406
    Hum... my bad I always delete the automatic answers
     
  12. avatar

    avatar Administrator Staff Member Administrator

    Joined:
    Oct 26, 2010
    Messages:
    13,143
    @Bruno could you please PM him the email you've used for sending the report?
     
  13. Bruno

    Bruno Member

    Joined:
    Oct 26, 2015
    Messages:
    406
    Done, just sent.