Adguard protection won't enable. Please help

Discussion in 'Technical Support (AdGuard for Windows)' started by MRahbek, Oct 28, 2018.

  1. MRahbek

    MRahbek New Member

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    For some reason since I Updated my adguard yesterday, it won't enable protection.
    It says something about a "connection error", but thats about all I can out of it.
    Anyone have any ideas
     
  2. kstornado

    kstornado New Member

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    I have the same problem. Everything worked until I updated my version of Aduard to the current 6.4.1814.4903 version. I need any ideas also.
    Thanks in advance for any help.
     
  3. SKATEATROUND

    SKATEATROUND New Member

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    My System won't install the update # 6.4.1814.4903. The screen with the version-updates come, i press "update" and now the text "update start..." but nothing effects. The update won't install. My System: WIN10 64 1809.
     
  4. MRahbek

    MRahbek New Member

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    I have gotten mine to work by downgrading my adguard. So I'm going to wait for the next update.
    I have a couple install files from the two earlier versions
     
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  5. MRahbek

    MRahbek New Member

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    Maybe you lucky. That's the version we have problems with.
     
  6. SKATEATROUND

    SKATEATROUND New Member

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    Okay thanx: also waiting for the next update ;)
     
  7. TheHasagi

    TheHasagi Quality Assurance / Support Commando Staff Member Administrator Moderator

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    Dears,

    For this cases, you need to reboot your PCs.
     
  8. kstornado

    kstornado New Member

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    I have rebooted my PC running Win 7 64 several times with no luck. I too have returned to the 6.3 version. Will wait for a fix in the next update.
     
    MRahbek likes this.
  9. MRahbek

    MRahbek New Member

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    same here. All though I have Win 10. And i waited 3 days.
     
  10. TheHasagi

    TheHasagi Quality Assurance / Support Commando Staff Member Administrator Moderator

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    @kstornado
    @MRahbek

    Let's try this way out:

    Install the latest release build.

    Restart your PC.

    If for some reason protection won't start check your antiviruses and add AdGuard to the exclusion list. If it won't help then turn AdGuard Off (completely) - run - %programdata% - AdGuard - delete safebrowsing.db - restart your PC and run AdGuard again.
     
  11. MRahbek

    MRahbek New Member

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    I already tried the first, and the the last... I have no idea what that means

    I't seems I had to put some exsclusions 3 files instead of 1. It seems to work now.
     
    Last edited: Nov 1, 2018
  12. Boo Berry

    Boo Berry Moderator + Beta Tester Moderator

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    Just curious, what antivirus are you using?
     
  13. MRahbek

    MRahbek New Member

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    Malwarebytes. byt as I said it workes now