AdGuard random completely crashes/exits

[Boo Berry]

Adguard random completely crashes/exits (RadeonPro incompatibility)

Here's an odd one. While I was looking for a Windows 8.1 AIO ISO to use for my clean reinstall next week, I found if you click on the following link (for AIOs) that Adguard will silent crash and exit without any warning...

https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&ved=0CC4QFjAA&url=http://thepiratebay.sx/user/murphy78/&ei=v0hcUqrxKtGQyQGEmoGYBQ&usg=AFQjCNE7TbAthSnfTpyOxraIII0AcF2_Iw&sig2=ADQPVsb4r1_TkuvRIaBllg&bvm=bv.53899372,d.aWc

It doesn't happen all the time and once I restart Adguard/Adguard service via a batch script, it works fine. Try with a clean cache with no cookies in Google Chrome and see what happens. I'll test other browsers here in a little bit. Odd.

 

[avatar]

Can you please send me Windows logs?

You should export it from event viewer: http://www.computerperformance.co.uk/win8/windows8-event-viewer.htm#Finding_the_Windows_8_Event_Viewer

Windows Logs > Application

 

[Boo Berry]

I see what did it. It's a compatibility issue with RadeonPro, a program used for my AMD graphics card.

Faulting application name: Adguard.exe, version: 5.7.996.5118, time stamp: 0x5238819b
Faulting module name: AppProfiles.dll, version: 1.0.5.5, time stamp: 0x5168b1a4
Exception code: 0xc0000005
Fault offset: 0x0002ec00
Faulting process id: 0x128c
Faulting application start time: 0x01cec922e6e300fb
Faulting application path: C:\Program Files (x86)\Adguard\Adguard.exe
Faulting module path: C:\Program Files (x86)\RadeonPro\AppProfiles.dll
Report Id: 24cd1ae3-3516-11e3-82fc-000272d4e252
Faulting package full name: 
Faulting package-relative application ID:

Also a .NET Runtime error before the above crash...

Application: Adguard.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 5A30EC00

Exported event file: http://www.mediafire.com/?bc1vtgyb9l5i66u

 

[avatar]

Is there anything like exceptions list in this RadeonPro software?

 

[Boo Berry]

Kinda, the workaround I found is to check "Disable API monitoring for programs not listed in my profiles list" and the issue goes away. Maybe some known issues list with workarounds is needed?

 

[avatar]

We have a list of compatibility issues (for inner use).
We will add this issue to the list, thank you!