AdGuard random completely crashes/exits

Discussion in 'Technical Support (AdGuard for Windows)' started by Boo Berry, Oct 14, 2013.

  1. Boo Berry

    Boo Berry Moderator + Beta Tester Moderator

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    Adguard random completely crashes/exits (RadeonPro incompatibility)

    Here's an odd one. While I was looking for a Windows 8.1 AIO ISO to use for my clean reinstall next week, I found if you click on the following link (for AIOs) that Adguard will silent crash and exit without any warning...

    https://www.google.com/url?sa=t&rct...=ADQPVsb4r1_TkuvRIaBllg&bvm=bv.53899372,d.aWc

    It doesn't happen all the time and once I restart Adguard/Adguard service via a batch script, it works fine. Try with a clean cache with no cookies in Google Chrome and see what happens. I'll test other browsers here in a little bit. Odd.
     
    Last edited by a moderator: Oct 14, 2013
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    avatar Administrator Staff Member Administrator

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  3. Boo Berry

    Boo Berry Moderator + Beta Tester Moderator

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    I see what did it. It's a compatibility issue with RadeonPro, a program used for my AMD graphics card.

    Code:
    Faulting application name: Adguard.exe, version: 5.7.996.5118, time stamp: 0x5238819b
    Faulting module name: AppProfiles.dll, version: 1.0.5.5, time stamp: 0x5168b1a4
    Exception code: 0xc0000005
    Fault offset: 0x0002ec00
    Faulting process id: 0x128c
    Faulting application start time: 0x01cec922e6e300fb
    Faulting application path: C:\Program Files (x86)\Adguard\Adguard.exe
    Faulting module path: C:\Program Files (x86)\RadeonPro\AppProfiles.dll
    Report Id: 24cd1ae3-3516-11e3-82fc-000272d4e252
    Faulting package full name: 
    Faulting package-relative application ID: 
    Also a .NET Runtime error before the above crash...

    Code:
    Application: Adguard.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: exception code c0000005, exception address 5A30EC00
    Exported event file: http://www.mediafire.com/?bc1vtgyb9l5i66u
     
    Last edited by a moderator: Oct 14, 2013
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    avatar Administrator Staff Member Administrator

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    Is there anything like exceptions list in this RadeonPro software?
     
  5. Boo Berry

    Boo Berry Moderator + Beta Tester Moderator

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    Kinda, the workaround I found is to check "Disable API monitoring for programs not listed in my profiles list" and the issue goes away. :) Maybe some known issues list with workarounds is needed?
     
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    avatar Administrator Staff Member Administrator

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    We have a list of compatibility issues (for inner use:)).
    We will add this issue to the list, thank you!