Applications cannot be opened n Nougat

Discussion in 'Technical Support (Adguard for Android)' started by tiotrom, Mar 18, 2017.

  1. tiotrom

    tiotrom New Member

    Joined:
    Aug 16, 2015
    Messages:
    20
    Just install the Nougat 7.0 update on my Galaxy S7 and with the latest 2.9 beta adguard on most applications are not running. I get a "Chrome has stopped" error. As soon as I stop Adguard everything works. What can I do?
     
  2. avatar

    avatar Administrator Staff Member Administrator

    Joined:
    Oct 26, 2010
    Messages:
    12,691
    Sometimes updating OS may damage user certificates and lead to this sort of errors.

    Try doing the following:
    Go to Android settings -> Security -> Clear credentials.
    Restart Adguard and reinstall Adguard's certificate.
     
  3. tiotrom

    tiotrom New Member

    Joined:
    Aug 16, 2015
    Messages:
    20
    Ah, ok thank you. I downgraded it to the stable version adn works perfectly. cheers!
     
  4. tiotrom

    tiotrom New Member

    Joined:
    Aug 16, 2015
    Messages:
    20
    Problem seems to show up again in the stable version. I did what you recommended but could not install the HTTPS certificate again - it says "adguard certificate installed" but it doesn't. [​IMG]
    [​IMG]
     
  5. avatar

    avatar Administrator Staff Member Administrator

    Joined:
    Oct 26, 2010
    Messages:
    12,691
    You may need to restart (exit through menu, start again) Adguard for it to detect the certificate presence.
     
  6. tiotrom

    tiotrom New Member

    Joined:
    Aug 16, 2015
    Messages:
    20
    It worked. Hopefully wont break again because I had it installed previous to that and then for some reason broke again - apps not opening.