Apps doesn't show videos

Discussion in 'Technical Support (AdGuard for Android)' started by PiskopatYazar, Aug 5, 2017.

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  1. PiskopatYazar

    PiskopatYazar New Member

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    Hello

    I have got issues with videos.

    Bein Sports TR and Ensonhaber.com apps doesn't show videos when adguard is on. How can we make them work again ?
     
    PiskopatYazar, Aug 5, 2017
    #1
  2. zIBiT

    zIBiT Administrator Staff Member Administrator

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    Hello!

    Could you please specify your device, OS version (and firmware version), the list of filters you enabled and exact links to the mentioned apps?

    Thanks.
     
    zIBiT, Aug 7, 2017
    #2
  3. zIBiT

    zIBiT Administrator Staff Member Administrator

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    Which filtering method are you using?

    Do you use HTTPS filtering?
     
    zIBiT, Aug 7, 2017
    #3
  4. PiskopatYazar

    PiskopatYazar New Member

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    PiskopatYazar, Aug 7, 2017
    #4
  5. PiskopatYazar

    PiskopatYazar New Member

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    Samsung Galaxy S8

    I didn't use HTTPS at all should I?
     

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    PiskopatYazar, Aug 7, 2017
    #5
  6. zIBiT

    zIBiT Administrator Staff Member Administrator

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    Yep, you could try.

    Some apps use HTTPS to transfer data. And this data can be blocked without enabling HTTPS filtering.

    Do not forget to check HTTPS filtering setting in Apps Management tool in all apps you wish to filter.
     
    zIBiT, Aug 7, 2017
    #6
  7. PiskopatYazar

    PiskopatYazar New Member

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    Didn't help at all mate. Still not showing videos on apps.

    Any more suggest?
     
    PiskopatYazar, Aug 7, 2017
    #7
  8. Ollimausi

    Ollimausi New Member

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    Maybe this happens because advertisements are shown before the actual video starts. I know this behavior from the german "TV-Spielfilm" App. It is impossible here to view any film trailer with Adguard enabled.
     
    Ollimausi, Aug 8, 2017
    #8
  9. PiskopatYazar

    PiskopatYazar New Member

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    Yeah ads always starts first on those apps.
     
    PiskopatYazar, Aug 8, 2017
    #9
  10. zIBiT

    zIBiT Administrator Staff Member Administrator

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    I filed tasks for our filter developers to fix this compatibility issue:

    https://github.com/AdguardTeam/AdguardFilters/issues/6133
    https://github.com/AdguardTeam/AdguardFilters/issues/6134

    From now on you can track activity and participate in the discussion there.

    Thanks!
     
    zIBiT, Aug 9, 2017
    #10