Assistant Icon Disappears Sometimes

Discussion in 'Technical Support (Adguard for Windows)' started by chromatinfish123, May 4, 2014.

  1. chromatinfish123

    chromatinfish123 Beta Tester

    Joined:
    Apr 19, 2014
    Messages:
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    Just noticed that the assistant icon in the bottom right corner of my browser (Google Chrome) disappears without any reason! I check another page and it comes back, but some pages don't have that icon showing. It seemed as when you hit a link from a page or hit a next button, the icon disappears but it reappears when you come back to the initial page.
    Also noticed that the assistant slows down page load and keeps the browser loading the page a few seconds after the page is loaded.
     
  2. steve1209

    steve1209 Beta Tester

    Joined:
    Mar 31, 2014
    Messages:
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    Hi Chromatinfish123,

    I can confirm that assistant icon sometimes works on my Gmail page and sometimes doesn't. I use Google Chrome and it was NEVER appearing when I used size 175% zoom, at 150% it should always appear but does some pages and others it doesn't. It was always appearing on my Gmail inbox and today it's not...

    Steve
     
  3. ro4drunn3r

    ro4drunn3r New Member

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    Apr 3, 2014
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    29
    Same here with IE 11...
     
  4. tox1c90

    tox1c90 Beta Tester

    Joined:
    Apr 27, 2014
    Messages:
    42
    I have this problem in the other direction: I have disabled the assistant but sometimes the assistant icon just reappears as if it was enabled ^^ And according to the Adguard settings it still is disabled. Only workaround to make the assistant disappear is to temporarily enable the assistant in settings and then disable it again.
     
  5. avatar

    avatar Administrator Staff Member Administrator

    Joined:
    Oct 26, 2010
    Messages:
    12,221
    Have you tried to clear browser cache instead of re-enabling Assistant?