Beta 6.0.107.609 Appcrash Upon Installation

J

Javik

Beta Tester
I noticed a crash when installing the product, it seems to be a conflict with RadeonPro. The issue went away when I ran the program installer as admin (Not sure if it was my system or the program, but it didn't request elevation, I had to run it as admin manually). Just for information, these are the 2 errors from my event log

Event ID 1026

Application: Setup.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 646DEE4C
Click to expand...
Event ID 1000

Faulting application name: Setup.exe_Adguard, version: 6.0.107.609, time stamp: 0x548629eb
Faulting module name: AppProfiles.dll, version: 1.0.5.5, time stamp: 0x5277f418
Exception code: 0xc0000005
Fault offset: 0x0002ee4c
Faulting process ID: 0x1a28
Faulting application start time: 0x01d13671faf6548d
Faulting application path: D:\Stuff\Setup.exe
Faulting module path: C:\Program Files (x86)\RadeonPro\AppProfiles.dll
Report ID: 7b8dbf63-ab27-4cb8-a0a6-e3de98ab4caf
Faulting package full name:
Faulting package-relative application ID:
Click to expand...
 
J

Javik

Beta Tester
Brief update: After logging in I opened task manager and terminated adguard instead of what I meant to terminate. When I went to re-open the program, it crashed, giving these exact same faults in my error log. It seems that both the installer and the program conflict with RadeonPro.

I can confirm this error doesn't happen if I don't have radeonpro running, or if I run adguard as administrator. And, curiously, it doesn't happen when the program launches at logon, or if I open the UI. Radeonpro doesn't appear to try and load any of my 3D profiles, so I'm not sure why it's conflicting, but if there are any more tests I can run that would help me identify the issue, please let me know.
 
Boo Berry

Boo Berry

Moderator + Beta Tester
Moderator
Yeah, I noticed this two years ago and found a workaround for this. Unfortunately I don't have a AMD card anymore to test this now.

You have to check Disable API monitoring for programs not listed in my profiles list in RadeonPro for it to stop crashing.
 
J

Javik

Beta Tester
I see there's also an option to add apps to the compatibility list without disabling D3D hooking, I checked it out and that also stops the crash from happening. Sorry if I'm going over old ground, just thought it might be worth reporting.

I'll try and get in touch with the RadeonPro author, but I don't hold out much hope of a response.
 
Boo Berry

Boo Berry

Moderator + Beta Tester
Moderator
It's quite alright, I actually forgot about this one. Glad it's been documented with several workarounds found. :)
 
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