BitDefender and AdGuard heavily conflicting

Discussion in 'Technical Support (AdGuard for Windows)' started by PremiumUser, Jun 23, 2019.

  1. PremiumUser

    PremiumUser New Member

    Joined:
    Jun 17, 2019
    Messages:
    7
    The current BitDefender Total Security 2019 and AdGuard are heavily conflicting:
    • AdGuard is not working at all (greyed out – see screenshots) and Firefox (not network access) is blocked.
    I was using BitDefender and AdGuard for many months without issues, it all started with the new update of BitDefender on 06/04/2019.

    My system:
    • Win 7 64bit, all updates done
    • BitDefender Total Security 2019: Build 23.0.24.120
    • AdGuard: 7.1 (older versions are also not working with the new BitDefender build)

    BitDefender setup:
    • All security functions disabled
    • 'c:\program files (x86)\adguard' + 'c:\programdata\adguard' added to exceptions
     

    Attached Files:

    Last edited: Jun 23, 2019
  2. Chinaski

    Chinaski Support Marine Staff Member Administrator Moderator

    Joined:
    Apr 15, 2019
    Messages:
    568
    @PremiumUser
    Hello there!
    Developers already work with your issue.
    Could you help them solve the problem? Please, setup Logging level at General Settings to "Debug".
    Reproduce the problem collect logs and send me to PM.
     
  3. PremiumUser

    PremiumUser New Member

    Joined:
    Jun 17, 2019
    Messages:
    7
    Logs.zip sent via PM.
     
  4. Chinaski

    Chinaski Support Marine Staff Member Administrator Moderator

    Joined:
    Apr 15, 2019
    Messages:
    568
  5. Chinaski

    Chinaski Support Marine Staff Member Administrator Moderator

    Joined:
    Apr 15, 2019
    Messages:
    568
    @PremiumUser
    Hello again!
    Try to update on Nightly version and reproduce the problem, is it still persist?