Cannot purchase from the App Store

Discussion in 'Technical Support (AdGuard for iOS)' started by Iis, Jan 25, 2017.

Tags:
  1. Iis

    Iis New Member

    Joined:
    Jan 25, 2017
    Messages:
    1
    I have a iPhone 5c with iOS 10.2 but every time I try to purchase either the free or Pro version I receive a message stating that this app does not support my device.

    It's understandable that you can't support every device but you really ought to support all devices officially supported by the current iOS (10.x at the time this is written). Since the iPhone 5c is still supported this is probably just an oversight on your part.

    Can you please fix this so that I may purchase your app?

    Thank you,

    Iis
     
  2. Boo Berry

    Boo Berry Moderator + Beta Tester Moderator

    Joined:
    May 30, 2012
    Messages:
    4,170
    I may be mistaken, but I seem to recall Adguard for iOS requiring 64-bit idevices with a 64-bit chip (e.g. the Apple A7 chip and above). As far as I know, the Apple A6 chip which is inside the iPhone 5C is only a 32-bit chip.
     
  3. vasily_bagirov

    vasily_bagirov Administrator Staff Member Administrator

    Joined:
    Jul 1, 2014
    Messages:
    6,905
    @lis Boo Berry is completely right, on the app page in App Store there is even a full list of devices the app is compatible with.