Hi all, sorry if this is the wrong forum for this, I'm just getting something that I can only describe as a mix of being desperate and infuriated. I purchased a 1-year license about a year ago. Adguard is by and large the best blocker out there and I don't know what I would do without it. So, a few weeks ago I got the notification that the license will need to be renewed soon ... and so the odyssey begins: At first, I tried to renew via the program window paying with PayPal funds. During checkout, the PayPal window only says "transaction cannot be completed". Mind you, this PayPal account is over 10 years old and has funds in it. So I try to renew with the credit card I had used when I purchased the original license. The card has plenty of available funds. Result: Dear customer, We are unable to complete your transaction at this time. Your order was not completed and your account will not be charged. Please contact customer support for more information: Orders.Review@bluesnap.com Thanks, The BlueSnap Team Reference ID: 1817554 So, I'm starting to wonder, WTH is going on??? I will not bother to tell you the whole thing but rather just summarize. Over the last two weeks I have tried EVERY payment method available at the Bluesnap checkout. Giropay - Wire transfer - credit card .... you name it, I've tried it. I tried using a new email address .... nothing. I tried buying a new license from scratch ...NOTHING. I've cycled through all 6 of my credit cards and even bought a prepaid card at the gas station .... result NOTHING. Don't you guys want to sell your product??? This is infuriating! After my 3rd or 4th try, I contacted the Bluesnap customer support as the message suggested. Somehow the license got extended for 1 month while they were looking into it, then I got an answer: You failed out screening process! Huh?!?! You wot??? So I write back, I don't know what you mean, please just tell me what to do so I can renew this license! The reply was the same canned answer template. By now I'm really aggravated, this has been going on for 2 months now. I didn't know I need to send a resume or something to buy a piece of software. Something is severely broken with this payment processor, and apparently their customer support doesn't have the slightest clue about just about anything. I have now spent countless hours trying to figure out what's going on here ... to no avail. Does anyone have any advise what the hell is going on with this payment gateway? All I want is to renew my darn license, I don't care if I have to stick a 20 EUR bill into a letter envelope and mail it somewhere or whatever. Can someone just tell me what to do here because I'm at a total loss. I've never seen anything like this. It's like someone is trying to actively prevent me from having this app! Help ... please?