Cannot update to 7.2

michaelmknight

New Member
Hi,

I cannot update Adguard 7.1 to 7.2. I have tried running as administrator, downloading Adguard, but it just states it's already installed. I really don't want to uninstall and then reinstall. Anyway, here's a video of the issue:


Thanks.

MK
 

Chinaski

Support Marine
Staff member
Administrator
Moderator
@michaelmknight
Hello Michael!
Could you please clarify are you using an antivirus?

Press Windows+R on your keyboard. When the Run window opens, type in the following command: %systemroot%\system32\drivers\etc\hosts and press OK or Enter
Windows will display a prompt asking you what program should be used to open the file. Select Notepad and press OK
If your host's file contains these records, please delete them and press Ctrl+S to save the file:
127.0.0.1 api.adguard.com
127.0.0.1 api-b.adguard.com
127.0.0.1 api-c.adguard.com
127.0.0.1 api-d.adguard.com
Close Notepad, reboot your PC and check if the issue persists;
 

michaelmknight

New Member
Hi,

No, I have no hosts records. I'm using Bitdefender Total Security 2020, but have disabled it to update. I bit the bullet and uninstalled Adguard 7.1 and downloaded and reinstalled it. It just reinstalled 7.1 and not 7.2.

Also, why would there be hosts entries? I have a legitimate copy I bought from you for all my machines and mobile devices.
 

michaelmknight

New Member
OK, so I uninstalled and went to my %temp% directory > Adguard and ran the setup file that was downloaded for the update. It installed, but was only v7.1.2817 (CL 1.4.32) so it really wasn't 7.2 that had been downloaded, so maybe that's the issue?



 
Last edited:

michaelmknight

New Member
@Chinaski I think I've figured it out. I was recording myself uninstalling and reinstalling when I came across something. It states 7.2 is installed, but shows 7.1 on the interface. This should help!

 

michaelmknight

New Member
@TheHasagi OK, that worked. Thanks very much. I've included the uninstall logs and the new install logs, just in case they will help. Thanks again.



Install Logs:


Code:
Program Information

Display name: AdGuard
Publisher: Adguard Software Ltd
Version: 7.2.2920.0
Registry entries: 49
Files: 13
Total size: 53.4 MB
Install date: 17/09/2019 16:23:06
Install package: C:\Users\micha\Desktop\adguardInstaller.exe
Location: -
Installation duration: 167 seconds

Registry entries

HKEY_CURRENT_USER\Software\Microsoft\CTF\CUAS\DefaultCompositionWindow|Value|Left
HKEY_CURRENT_USER\Software\Microsoft\CTF\CUAS\DefaultCompositionWindow|Value|Top
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run|Value|Adguard
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Dependencies\{2ae321bb-be4c-4605-905e-ae135876ce72}\Dependents\{2ae321bb-be4c-4605-905e-ae135876ce72}
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Dependencies\{2ae321bb-be4c-4605-905e-ae135876ce72}\Dependents
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Dependencies\{2ae321bb-be4c-4605-905e-ae135876ce72}|Value|(Default)
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Dependencies\{2ae321bb-be4c-4605-905e-ae135876ce72}|Value|DisplayName
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Dependencies\{2ae321bb-be4c-4605-905e-ae135876ce72}|Value|Version
HKEY_LOCAL_MACHINE\Software\Classes\Installer\Dependencies\{2ae321bb-be4c-4605-905e-ae135876ce72}
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Dependencies\{685F6AB3-7C61-42D1-AE5B-3864E48D1035}\Dependents\{2ae321bb-be4c-4605-905e-ae135876ce72}
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Dependencies\{685F6AB3-7C61-42D1-AE5B-3864E48D1035}\Dependents
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Dependencies\{685F6AB3-7C61-42D1-AE5B-3864E48D1035}|Value|(Default)
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Dependencies\{685F6AB3-7C61-42D1-AE5B-3864E48D1035}|Value|DisplayName
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Dependencies\{685F6AB3-7C61-42D1-AE5B-3864E48D1035}|Value|Version
HKEY_LOCAL_MACHINE\Software\Classes\Installer\Dependencies\{685F6AB3-7C61-42D1-AE5B-3864E48D1035}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Notifications\Data|Value|418A073AA3BC3475
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adguard|Value|AffiliateId
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adguard
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Explorer|Value|GlobalAssocChangedCounter
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\RunOnce|Value|{2ae321bb-be4c-4605-905e-ae135876ce72}
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{2ae321bb-be4c-4605-905e-ae135876ce72}|Value|BundleAddonCode
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{2ae321bb-be4c-4605-905e-ae135876ce72}|Value|BundleCachePath
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{2ae321bb-be4c-4605-905e-ae135876ce72}|Value|BundleDetectCode
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{2ae321bb-be4c-4605-905e-ae135876ce72}|Value|BundlePatchCode
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{2ae321bb-be4c-4605-905e-ae135876ce72}|Value|BundleProviderKey
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{2ae321bb-be4c-4605-905e-ae135876ce72}|Value|BundleResumeCommandLine
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{2ae321bb-be4c-4605-905e-ae135876ce72}|Value|BundleTag
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{2ae321bb-be4c-4605-905e-ae135876ce72}|Value|BundleUpgradeCode
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{2ae321bb-be4c-4605-905e-ae135876ce72}|Value|BundleVersion
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{2ae321bb-be4c-4605-905e-ae135876ce72}|Value|DisplayIcon
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{2ae321bb-be4c-4605-905e-ae135876ce72}|Value|DisplayName
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{2ae321bb-be4c-4605-905e-ae135876ce72}|Value|DisplayVersion
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{2ae321bb-be4c-4605-905e-ae135876ce72}|Value|EngineVersion
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{2ae321bb-be4c-4605-905e-ae135876ce72}|Value|EstimatedSize
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{2ae321bb-be4c-4605-905e-ae135876ce72}|Value|HelpLink
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{2ae321bb-be4c-4605-905e-ae135876ce72}|Value|Installed
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{2ae321bb-be4c-4605-905e-ae135876ce72}|Value|ModifyPath
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{2ae321bb-be4c-4605-905e-ae135876ce72}|Value|NoElevateOnModify
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{2ae321bb-be4c-4605-905e-ae135876ce72}|Value|Publisher
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{2ae321bb-be4c-4605-905e-ae135876ce72}|Value|QuietUninstallString
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{2ae321bb-be4c-4605-905e-ae135876ce72}|Value|Resume
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{2ae321bb-be4c-4605-905e-ae135876ce72}|Value|UninstallString
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{2ae321bb-be4c-4605-905e-ae135876ce72}|Value|URLInfoAbout
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{2ae321bb-be4c-4605-905e-ae135876ce72}|Value|VersionMajor
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{2ae321bb-be4c-4605-905e-ae135876ce72}|Value|VersionMinor
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{2ae321bb-be4c-4605-905e-ae135876ce72}
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\bam\State\UserSettings\S-1-5-21-3305859059-2184549900-3901025939-1001|Value|\Device\HarddiskVolume5\Users\micha\Desktop\adguardInstaller_2.exe
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\bam\State\UserSettings\S-1-5-21-3305859059-2184549900-3901025939-1001|Value|\Device\HarddiskVolume5\Windows\Temp\{13CCDFDE-521B-4155-AE80-11A83BCBE80D}\.be\setup.exe
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\bam\State\UserSettings\S-1-5-21-3305859059-2184549900-3901025939-1001|Value|\Device\HarddiskVolume5\Windows\Temp\{A4D3F1B3-5C99-417F-A2ED-FD863BCD972D}\.cr\setup.exe

Files

C:\ProgramData\Package Cache\{2ae321bb-be4c-4605-905e-ae135876ce72}
C:\ProgramData\Package Cache\{2ae321bb-be4c-4605-905e-ae135876ce72}\setup.exe
C:\ProgramData\Package Cache\{2ae321bb-be4c-4605-905e-ae135876ce72}\state.rsm
C:\Users\micha\AppData\Local\Microsoft\CLR_v4.0_32\UsageLogs\setup.exe.log
C:\Users\micha\AppData\Local\Microsoft\Windows\INetCache\IE\Q395R6Y4\setup.exe
C:\Users\micha\AppData\Local\Temp\adguard
C:\Users\micha\AppData\Local\Temp\adguard\setup.exe
C:\Users\micha\AppData\Local\Temp\AdGuard_20190917162101.log
C:\Users\micha\AppData\Local\Temp\AdGuard_20190917162101_000_Main.log
C:\Users\micha\AppData\Local\Temp\DEL2F09.tmp
C:\Users\micha\AppData\Local\Temp\DEL2F1A.tmp
C:\Users\micha\AppData\Local\Temp\DEL2F69.tmp
C:\Users\micha\AppData\Local\Temp\installed
 

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