Can't login in the Windows application

Breat

Breat

New Member
Hi,

Yesterday I renew my subscription for 2 years because the lastest stable version fixed my problems with your VPN and this morning I start my computer and AdGuard VPN application on Windows 10 Pro x64 21H2 ask me to login, it's weird but why not.

I put my login and password and my 2FA code and the application stay loading indefinitly on this page (see screenshot).

I uninstalled the application, reboot the computer and reinstall the application (v1.2) but it's the same.

I don't have any problem to login on the website and in AdGuard (no VPN) application and in 2 apps on iOS.

Same problem on the 2nd computer at home (v1.1.1).

Can you help me ?

Regards,
 

Attachments

Last edited:
A

alcmorae

New Member
1647790663255.png

I noticed that the "adguardvpn" URL Scheme points to this tool called "Adguard.Vpn.Tools.exe" which receives a /customProtocol command.

But this executable does not have this command. It seems to only have /drv_install and /drv_uninstall.

Seems like a bug to me.
 
Breat

Breat

New Member
I hope AdGuard team will fix it soon.

Other little problem, 1.2 version and 2.0.0(16) iOS version of VPN aren't visible on the licence list on AdGuard account, I Saw this after the 1st problem but maybe they are linked. No problem for AdGuard ads blocker.
 
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K

kavabanga

Windows developer
Staff member
Administrator
alcmorae said:
View attachment 22310

I noticed that the "adguardvpn" URL Scheme points to this tool called "Adguard.Vpn.Tools.exe" which receives a /customProtocol command.

But this executable does not have this command. It seems to only have /drv_install and /drv_uninstall.

Seems like a bug to me.
Click to expand...
In fact "adguardvpn" URL Scheme originally points to the tool "AdguardVpn.Tools.exe" (differs from mentioned one with dot absence between "Adguard" and "Vpn"). Could you please specify where you get this cmd output? Have you launched it manually? Could you please also send the screen for the "HKEY_CLASSES_ROOT/adguardVpn" hive in the registry
 
A

alcmorae

New Member
@Aydin logs sent!

@kavabanga, sir, you're 100% correct. The fact there's two with almost identical names got me confused. On HKEY_CLASSES_ROOT the one specified is the "AdguardVpn.Tools.exe" as you mentioned. Sorry for that.
 
A

alcmorae

New Member
Could you please specify where you get this cmd output? Have you launched it manually
Click to expand...
@kavabanga forgot to answer this question. Yeah, I got the output by executing it manually via CMD. The string sent to the shell is logged on browser inspector.

1647971328433.png
 
A

Aydin

Quality Assurance
Administrator
Moderator
We have made changes in the release version of AdGuard VPN for Windows 1.2 . Please check that there are no more login problems.
 
Breat

Breat

New Member
@Aydin seems be good for me with this nightly version on my own computer for the login problem. the application didn't ask to login and is already connected.

for the 2nd computer it's good too but the application asked to login but without problem this time.

any solution for the empty list in our account ?
 
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A

Aydin

Quality Assurance
Administrator
Moderator
Can you install the release version? Just to make sure that login problem has gone.
As for empty license list I'll check the issue, will keep you update
 
A

alcmorae

New Member
Hey. Just keeping up you all posted. Since yesterday, the application just started automatically, and recognized my unlimited license.

Didn't even got the chance to install the different build.

Don't know what happened. But everything works as expected now.

Cheers!
 
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