Conflict with Stylus, Wacom Tablet

Discussion in 'Technical Support (AdGuard for Windows)' started by wndahfl, Feb 1, 2018.

  1. wndahfl

    wndahfl New Member

    Joined:
    Feb 1, 2018
    Messages:
    3
    I purchased AdGuard license and I really enjoyed using it.

    But after installing Wacom Tablet Driver, Adguard crashed.


    Error message just say :

    AdGuard for Windows has stopped working.
    A problem caused the program to stop working correctly. Please close the program



    After seeing the Event Log,
    it is clear that it has error with Adguard.exe and .NET Runtime error

    Note that "System.Windows.Input.StylusWisp" shows that it is induced by Stylus




    Here is full event log :

    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name=".NET Runtime" />
    <EventID Qualifiers="0">1026</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2018-02-01T11:07:15.000000000Z" />
    <EventRecordID>30369</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Cartesian-PC</Computer>
    <Security />
    </System>
    - <EventData>
    <Data>Application: Adguard.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.Runtime.InteropServices.COMException at MS.Win32.Penimc.UnsafeNativeMethods.CoCreateInstance(System.Guid ByRef, System.Object, Int32, System.Guid ByRef) at MS.Win32.Penimc.UnsafeNativeMethods.CreatePimcManager() at MS.Win32.Penimc.UnsafeNativeMethods..cctor() Exception Info: System.TypeInitializationException at MS.Win32.Penimc.UnsafeNativeMethods.CreateResetEvent(IntPtr ByRef) at System.Windows.Input.PenThreadWorker..ctor() at System.Windows.Input.PenThreadPool.GetPenThreadForPenContextHelper(System.Windows.Input.PenContext) at System.Windows.Input.PenThreadPool.GetPenThreadForPenContext(System.Windows.Input.PenContext) at System.Windows.Input.StylusWisp.WispTabletDeviceCollection.UpdateTabletsImpl() at System.Windows.Input.StylusWisp.WispTabletDeviceCollection.UpdateTablets() at System.Windows.Input.StylusWisp.WispTabletDeviceCollection..ctor() at System.Windows.Input.StylusWisp.WispLogic.get_WispTabletDevices() at System.Windows.Input.StylusWisp.WispLogic.RegisterHwndForInput(System.Windows.Input.InputManager, System.Windows.PresentationSource) at System.Windows.Interop.HwndStylusInputProvider..ctor(System.Windows.Interop.HwndSource) at System.Windows.Interop.HwndSource.Initialize(System.Windows.Interop.HwndSourceParameters) at System.Windows.Window.CreateSourceWindow(Boolean) at System.Windows.Window.CreateSourceWindowDuringShow() at System.Windows.Window.SafeCreateWindowDuringShow() at System.Windows.Window.ShowHelper(System.Object) at System.Windows.Window.Show() at Adguard.App.W2Clj1UxL8n216KqB9Q3(System.Object) at Adguard.App.ShowMainWindow() at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32) at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate) at System.Windows.Threading.DispatcherOperation.InvokeImpl() at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object) at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object) at System.Windows.Threading.DispatcherOperation.Invoke() at System.Windows.Threading.Dispatcher.ProcessQueue() at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef) at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef) at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object) at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32) at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate) at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32) at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr) at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef) at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame) at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame) at System.Windows.Application.RunDispatcher(System.Object) at System.Windows.Application.RunInternal(System.Windows.Window) at System.Windows.Application.Run(System.Windows.Window) at Adguard.App.Main()</Data>
    </EventData>
    </Event>


    Second Error Log :

    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2018-02-01T11:07:15.000000000Z" />
    <EventRecordID>30370</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Cartesian-PC</Computer>
    <Security />
    </System>
    - <EventData>
    <Data>Adguard.exe</Data>
    <Data>6.2.437.2171</Data>
    <Data>5a143a21</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>6.1.7601.23807</Data>
    <Data>5915f98e</Data>
    <Data>e0434352</Data>
    <Data>0000c54f</Data>
    <Data>be8</Data>
    <Data>01d39b4cbcdb49c1</Data>
    <Data>C:\Program Files (x86)\Adguard\Adguard.exe</Data>
    <Data>C:\Windows\syswow64\KERNELBASE.dll</Data>
    <Data>0f0d66b1-0740-11e8-bf45-f40669d9e1b6</Data>
    </EventData>
    </Event>




    My Computer Environment :
    Windows 7
    i7 7700k
    Samsung RAM 32 GB

    AdGuard with license

    Wacom Cintiq 13HD (No touch screen version)

    Latest .NET 4.7 version





    Question :

    Has anyone experinced Wacom Tablet Driver conflicting with Adguard?

    Is there a solution?
     

    Attached Files:

  2. wndahfl

    wndahfl New Member

    Joined:
    Feb 1, 2018
    Messages:
    3
    Reported :

    Helpdesk ID is: 1747835
     
  3. aegis

    aegis Administrator Administrator

    Joined:
    Feb 25, 2016
    Messages:
    510
  4. wndahfl

    wndahfl New Member

    Joined:
    Feb 1, 2018
    Messages:
    3
    Wow, thank you so much.

    After installing the .NET, it is fixed!

    Thank you for your kind support. You are great!
     
    aegis likes this.
  5. aegis

    aegis Administrator Administrator

    Joined:
    Feb 25, 2016
    Messages:
    510
    Thanks a lot :)