Connection Error

Discussion in 'Technical Support (Adguard for Windows)' started by midlandjim, Dec 21, 2013.

  1. midlandjim

    midlandjim New Member

    Joined:
    Dec 20, 2013
    Messages:
    1
    Just installed adguard. Cannot get past the connection error when clicking on the adguard icon. No reply from customer service yet. Indications are that I have to enable something in network settings. Any help appreciated.
    Windows 7
    Firefox 26
    IE 11
    Norton Internet Security 2014
     
  2. rickyoh

    rickyoh Beta Tester

    Joined:
    Feb 3, 2012
    Messages:
    564
    what happens when you click connect ?
    Adguard relies on a service for filtration therefore could you verify that the service is running by typing in services.msc in the run dialog(windows key + r) and looking at the status of Adguard Service. if it is stopped right click on it and select start.