Connection Error

Discussion in 'Technical Support (AdGuard for Windows)' started by midlandjim, Dec 21, 2013.

  1. midlandjim

    midlandjim New Member

    Dec 20, 2013
    Just installed adguard. Cannot get past the connection error when clicking on the adguard icon. No reply from customer service yet. Indications are that I have to enable something in network settings. Any help appreciated.
    Windows 7
    Firefox 26
    IE 11
    Norton Internet Security 2014
  2. rickyoh

    rickyoh Beta Tester

    Feb 3, 2012
    what happens when you click connect ?
    Adguard relies on a service for filtration therefore could you verify that the service is running by typing in services.msc in the run dialog(windows key + r) and looking at the status of Adguard Service. if it is stopped right click on it and select start.