Edge Extension doesn't block any ads

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vool

New Member
I just installed the Edge extension, but it doesn't block any ads, even if I disable useful ads and add additional filters to the default (English and German) ones. I also haven't installed Adguard for Windows, just the Edge extension. No 3rd party antivirus installed, just Windows Defender.

No matter what website I visit, I always get all the ads, and the extension always displays 0 ads blocked:

upload_2017-2-22_17-31-51.png

What am I missing?
 
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Administrator
Staff member
Administrator
Yep, that's quite weird!

How many filters have you enabled?
Was it ok with default settings right after the installation?
Does it help to reinstall extensions?
 
V

vool

New Member
Thanks for your answer.

I had the (default?) English and German filters installed, and added the one that's supposed to block annoying stuff like Cookie notices and popups.

Since my last post I uninstalled and reinstalled the Adguard extension, which made it worse. Now it not only doesn't block any ads, but it also opens the welcome page anytime I start Edge, and it also doesn't save any changes in the settings anymore.
 
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Administrator
Staff member
Administrator
That's super weird. Is it possible to take a look through remote access?
 
V

vool

New Member
Do you know where the settings of Edge extensions are stored? I'd like to try deleting them. Or is everything removed anyway when I uninstall the extension? Or is there a manual way to delete extensions that's more thorough maybe? I'm wondering if the problem is caused by residues of other adblockers I had used before.

Remote access is certainly possible. I have the next few days off, so any time is fine. I'm on Central European Time.
 
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Administrator
vool said:
Do you know where the settings of Edge extensions are stored? I'd like to try deleting them. Or is everything removed anyway when I uninstall the extension? Or is there a manual way to delete extensions that's more thorough maybe? I'm wondering if the problem is caused by residues of other adblockers I had used before.
Click to expand...
Everything is removed when you uninstall an extension, there's no better way:(

vool said:
Remote access is certainly possible. I have the next few days off, so any time is fine. I'm on Central European Time.
Click to expand...
Sorry for the late reply, I had my hands full lately. Please, contact me at am@adguard.com whenever you are in the mood:). I hope the troubleshooting won't take much time, 10-15 min maybe.
 
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