Edge Extension doesn't block any ads

vool

New Member
I just installed the Edge extension, but it doesn't block any ads, even if I disable useful ads and add additional filters to the default (English and German) ones. I also haven't installed Adguard for Windows, just the Edge extension. No 3rd party antivirus installed, just Windows Defender.

No matter what website I visit, I always get all the ads, and the extension always displays 0 ads blocked:

upload_2017-2-22_17-31-51.png

What am I missing?
 
Last edited:

avatar

Administrator
Staff member
Administrator
Yep, that's quite weird!

How many filters have you enabled?
Was it ok with default settings right after the installation?
Does it help to reinstall extensions?
 

vool

New Member
Thanks for your answer.

I had the (default?) English and German filters installed, and added the one that's supposed to block annoying stuff like Cookie notices and popups.

Since my last post I uninstalled and reinstalled the Adguard extension, which made it worse. Now it not only doesn't block any ads, but it also opens the welcome page anytime I start Edge, and it also doesn't save any changes in the settings anymore.
 

avatar

Administrator
Staff member
Administrator
That's super weird. Is it possible to take a look through remote access?
 

vool

New Member
Do you know where the settings of Edge extensions are stored? I'd like to try deleting them. Or is everything removed anyway when I uninstall the extension? Or is there a manual way to delete extensions that's more thorough maybe? I'm wondering if the problem is caused by residues of other adblockers I had used before.

Remote access is certainly possible. I have the next few days off, so any time is fine. I'm on Central European Time.
 

avatar

Administrator
Staff member
Administrator
Do you know where the settings of Edge extensions are stored? I'd like to try deleting them. Or is everything removed anyway when I uninstall the extension? Or is there a manual way to delete extensions that's more thorough maybe? I'm wondering if the problem is caused by residues of other adblockers I had used before.
Everything is removed when you uninstall an extension, there's no better way:(

Remote access is certainly possible. I have the next few days off, so any time is fine. I'm on Central European Time.
Sorry for the late reply, I had my hands full lately. Please, contact me at am@adguard.com whenever you are in the mood:). I hope the troubleshooting won't take much time, 10-15 min maybe.
 
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