"Filter update error" when manually updating in Adguard Pro in iPhones.

antdude

New Member
Hello,

How come manually updating in Adguard Pro, in my two different iPhones, shows "Filter update error" a lot. The error comes up right after the bottom "Content blockers are being updated". Once in a while, it will update or show no updates. This in both of my iPhones (12 mini and 6 + with their latest versions).

Thank you for reading and hopefully answering soon. :)
 

H3lper

Member
Staff member
Hello. Would you please send your logs to support@adguard.com?

Here is an instruction:

  1. In AdGuard head to SettingsGeneral
  2. Enable Advanced mode and go to Advanced settings
  3. Enable Debug logs
  4. Reproduce the issue and remember the time when it happened
  5. Head back to SettingsSupportExport logs, send them our way and tell the time the issue happened
  6. Set the logging level back to Default
 

FsAguard62

New Member
Hello,

How come manually updating in Adguard Pro, in my two different iPhones, shows "Filter update error" a lot. The error comes up right after the bottom "Content blockers are being updated". Once in a while, it will update or show no updates. This in both of my iPhones (12 mini and 6 + with their latest versions).

Thank you for reading and hopefully answering soon. :)
I had the same problem as you and I had, turn off everything in adguard, and in the system settings too, rebooted all of the iPhones, and turned everything back to the way it was, after that
 

antdude

New Member
I had the same problem as you and I had, turn off everything in adguard, and in the system settings too, rebooted all of the iPhones, and turned everything back to the way it was, after that
I did that before, but the problem returns again after a while. :(
 

FsAguard62

New Member
I did that before, but the problem returns again after a while. :(
Well, I don't have an answer for you for that, because I don't get the error message on any of the iphones for some time now, and all of the information I had gotten comes from the adguard support team that I had reported to them a while ago.
 
Top