Filter Update Error

Discussion in 'Technical Support (AdGuard for Windows)' started by steve1209, Jun 24, 2014.

  1. steve1209

    steve1209 Beta Tester

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  2. Boo Berry

    Boo Berry Moderator + Beta Tester Moderator

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    Confirmed, must be some sort of issue.
     
  3. mysteriously

    mysteriously Beta Tester & Translator

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    An error when I'm trying to check for filters and program updates. No issues when checking extension updates
     
  4. Boo Berry

    Boo Berry Moderator + Beta Tester Moderator

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    Update server must be down.
     
  5. ProTruckDriver

    ProTruckDriver Beta Tester

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    Yep, must be. I'm getting the same here.
     
  6. steve1209

    steve1209 Beta Tester

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    Been down 13 hours for me :( Hope it gets fixed soon...
     
  7. ProTruckDriver

    ProTruckDriver Beta Tester

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    Looks like it's working again. My AG just updated. :)
     
  8. Boo Berry

    Boo Berry Moderator + Beta Tester Moderator

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    Yup, same here!
     
  9. avatar

    avatar Administrator Staff Member Administrator

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    Hello guys!

    I am sorry for the delay, we've been trying to get updates server up all night long and after it I need some time to sleep:).

    What can I say - testing new cache on production servers was really, really bad idea.
     
  10. ashish

    ashish New Member

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    Facing the same error since a couple of hours
     
  11. avatar

    avatar Administrator Staff Member Administrator

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    It is temporary. Will be ok in 30 minutes.
     
  12. ashish

    ashish New Member

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    Yup, working right. I thought something was wrong with installation, so had uninstalled and reinstalled until I came to this forum
     
  13. avatar

    avatar Administrator Staff Member Administrator

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    No, our servers were down for a moment.
     
  14. neant

    neant New Member

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    Still can not update filters this morning, are your servers down?
     
  15. avatar

    avatar Administrator Staff Member Administrator

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    No, everything i ok today.
    Could you please check if adtidy.org is available for you.
    Maybe there is a connectivity issue.
     
  16. neant

    neant New Member

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    I will check it later, in office now. Thank you for your response, really appreciate it!!
     
  17. neant

    neant New Member

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    adtidy.org works for me, but still can not update the filters.

    Basic info. of my computer:

    Windows 8.1 pro 64bit, KIS 2015, Cyberghost 5 VPN, Adgurad 5.10 on free trail.

    Thanks!
     

    Attached Files:

  18. Boo Berry

    Boo Berry Moderator + Beta Tester Moderator

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    My guess it's the VPN. What anti-virus software are you running, if any?
     
  19. neant

    neant New Member

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    I'm running Kaspersky Internet Security 2015 on my computer. I turned the VPN off, still can not update the filters.
     
  20. Boo Berry

    Boo Berry Moderator + Beta Tester Moderator

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    Odd, I just updated the filters just fine.