Filters only update when I open the app

Discussion in 'Technical Support (AdGuard for iOS)' started by Rev. Chip, Jan 5, 2017.

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  1. Rev. Chip

    Rev. Chip New Member

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    AdGuard seems to work fine on my iOS devices, but the filters seem never to update in the background. They get stale until I happen to open the app to check settings etc. The "last updated" date has been weeks or months in the past sometimes. Help?
     
  2. avatar

    avatar Administrator Staff Member Administrator

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    First of all, do not swipe Adguard from the list of recent/launched apps.
    The thing is that when you do it, iOS won't ever let us run background update operation.

    Frankly, background refresh functionality, which we use for updating filters, is not very reliable. iOS controls when it should be called. And if you don't open app often enough, iOS just does not call it.
     
  3. Rev. Chip

    Rev. Chip New Member

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    Thanks for this info. Can the app's status as a Safari plugin give it any extra opportunities to run?
     
  4. avatar

    avatar Administrator Staff Member Administrator

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    Not really, it registers a content blocker, and after that iOS won't run it.
     
  5. Rev. Chip

    Rev. Chip New Member

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    But my podcatcher manages to run regularly multiple times a day. What can Downcast do that AdGuard can't do?
     
  6. vasily_bagirov

    vasily_bagirov Administrator Staff Member Administrator

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    @Rev. Chip Downcast uses push notifications, doesn't it? I suspect that this is the main difference, push notifications increase app's priority when system decides who should run background updates. We chose not to go that way though, as it would be extremely irritating for users to receive a notification every time filter updates are available.

    Also, we admit that our current background update algorithm is not perfect and we seek for ways to improve it.
     
  7. Venky

    Venky Beta Tester

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    I have this exact same issue...and it is a bit annoying.
     
  8. vasily_bagirov

    vasily_bagirov Administrator Staff Member Administrator

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    I may address the same question about push notifications to you, then. This is the most likely explanation so far.