firefox showing "this connection is untrusted" ssl error

Discussion in 'Technical Support (AdGuard for Windows)' started by bakelal, Nov 15, 2014.

  1. bakelal

    bakelal New Member

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    After uninstalling adguard using revo uninstaller ..i am getting error "this connection is untrusted" on google ,yahoo like https website.

    if i reinstall again adguard check the https filter on it,error already gets removed. but after uninstalling the adguard "this connection is untrusted" is back on https websites....what to do :( :( :(
     
  2. Boo Berry

    Boo Berry Moderator + Beta Tester Moderator

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  3. bakelal

    bakelal New Member

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  4. avatar

    avatar Administrator Staff Member Administrator

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    And that's not good at all.

    Do you have this ssl error in Chrome browser?

    Maybe something wrong with Firefox cert storage (for instance all root certs are removed from it for some reason).
    Create clean Firefox profile and check these sites again.
     
  5. bakelal

    bakelal New Member

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    thanx for the reply..nothing in the chrome/ie..i did clean install,also delete profiles many time..still getting same error..also can't open gmail if i disbale the https filter in adguard.. adguard messed up https website for the firefox browser..what should i do?
     
  6. avatar

    avatar Administrator Staff Member Administrator

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    So as I understand:
    1. Everything is working ok if Adguard is enabled.
    2. You see untrusted cert error if Adguard is disbled.
    3. This error is in Firefox only

    Looks like you use some other software which scans SSL (antivirus maybe).
    This feature is broken in this software (root CA is missing in firefox cert storage).
    Using Adguard fixes this issue because Adguard checks SSL certs using windows storage which is ok.
     
  7. bakelal

    bakelal New Member

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    ah..i guess ur right..i am using KIS 2015 there is option to scan encrypted connection..
     
  8. avatar

    avatar Administrator Staff Member Administrator

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    That's it. KIS has a bug in version 15.0.1.415. Try updating it.