help me about my lost personal link in free licence

Discussion in 'Technical Support (AdGuard for Windows)' started by ehsan, Apr 13, 2014.

  1. ehsan

    ehsan New Member

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    Apr 13, 2014
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    5
    hello,
    i have problem with my personal link in free license, in 2 hours ago i have 3 recommendation with this personal link : http://download.adguard.com/c/733485/adguardInstaller.exe why i lost my personal link ? when i used my email in free license i see new personal link with 0 recommendation. whats happens to my old link? plz help me
     
    ehsan, Apr 13, 2014
    #1
  2. avatar

    avatar Administrator Staff Member Administrator

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    Oct 26, 2010
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    13,140
    Hi!

    I also see 3 recommendations by this link.

    Are you sure you've used the right email address?
    Try removing your cookies and entering your email again.
     
    avatar, Apr 14, 2014
    #2
  3. ehsan

    ehsan New Member

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    Apr 13, 2014
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    ty its fixed but now i should have 4 recommendation! why still 3 recommendation?
     
    ehsan, Apr 14, 2014
    #3
  4. avatar

    avatar Administrator Staff Member Administrator

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    Maybe ip addresses of the computers were not unique?

    Nevertheless, I've generated a bonus license key for you (you should have received an email with it).
    Feel free to use it.
     
    avatar, Apr 15, 2014
    #4
  5. ehsan

    ehsan New Member

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    Apr 13, 2014
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    thank you mr i received one key, mr i have question if i used that code in my computer and i want use it in my laptop can i use it in computer and my laptop?
    or i want change my windows after using code in adguard can i use it again after instal new windows? or if i use this code in ad guard 5.9 and in future you released new version of ad guard . can i use this code in adguard 6 after i using in adguard 5.9?
     
    ehsan, Apr 15, 2014
    #5
  6. avatar

    avatar Administrator Staff Member Administrator

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    1. This license is for one device only.
    2. If you reinstall your windows - the license key should be accepted.

    If not you have the following options:
    2.1. Wait for 2 days and then try again
    2.2. Go to your personal account on our web site and unbind the license key from previous device

    3. You can use this license with any version of Adguard. There is no upgrade fee.
     
    avatar, Apr 15, 2014
    #6