iTunes store trouble not over!

Frank M.

New Member
I am running AdGuard 2.0.6.599, MacOS Mojave 10.14.5, iTunes 12.9.5.5 - all is updated and works well except for the iTunes store, which shows AGAIN but a completely blank UI when engaged. I take it that this is a long known issue (first occurrence I am aware of dates back to 2016!) for some users of Mac/iTunes in combination with AG and it appears that it still needs resolving.
When the previous version of AG caused trouble with the iTunes store, I tried whatever relevant I could find on forums and online in general, all to no avail. Finally, Apple's tech support asked me to uninstall AG, after which the iTunes store was again functioning normally. I then reinstalled AG's latest version for Mac, and for a few days the iTunes store worked fine...until today. Now I am back to a dysfunctional iTunes store that shows but a blank white UI. I am at a loss as to what to do with this annoying problem and renewed my support request for AG. Does anyone has any additional helpful thoughts on this?
 
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Frank M.

New Member
Hey Chinaski,
yes, yes, you said so already, and it's sad, especially when considering that the problem is around for years. In the meantime, what do I do? Get rid of AG for which I paid a lifetime licence and which, regardless of the issue in question, is still my preferred ad-blocker?
By the way, I sent AG the filtering logs showing what's going on when I try to open the iTunes store...sigh...
:-(
 

clayesq

New Member
I submitted a support request, and was told to add "@@||apple.com^$important,document,~extension" to the User Filter, and also whitelist "apple.com." Worked for me. See f that helps!
 

Frank M.

New Member
Hi clayesq,
it appears as if the user filter and the white list refer to the same for whatever I enter in the white list also automatically appears in the user filter listing. Do you enter apple.com with or without the ".com"? Also, is this supposed to work upon having entered it or do I need to restart/reset anything? So far, I've just entered it and it doesn't have any effect.
:-(
 

clayesq

New Member
Screen Shot 2019-07-13 at 11.51.43 AM.jpg Screen Shot 2019-07-13 at 11.52.06 AM.jpg
That is all that I did… without the “”… and I had closed iTunes and Books before entering these…
 

Frank M.

New Member
Yeah, well, did the same and looks the same here but it didn't change anything...the iTunes store UI remains blank.
Anyway, thanks for your helping hand...
:-(
 

gilby

New Member
Can only get iTunes Store to work by disabling HTTPS filter and resetting the iTunes cache. See the link in Chinaski's post.

Just adding to whitelist and user filers (as described by clayesq) did not work for me.
 

Frank M.

New Member
Thanks for your input, gilby! In the meantime, I did this:

I repeated some of the steps I previously went through with Apple tech support to tackle the issue:

- restarted computer in safe-boot
- deselected Mail, Safari, and iTunes from log-in startup
- deleted Caches and Cookies folders from library (Finder, Go + option)
- checked iTunes store = blank
- again deleted Caches from library (Finder, Go + option; the Cookies folder was not present at this time)
- closed and reopened the iTunes
- checked iTunes store = now functional
- restarted normally
- checked iTunes store = now functional

Note that I did not uninstall AG as Apple had me do at the time (after which the iTunes store functioned again), and yet it's working (at least for now). This is to be observed, but it raises the question of whether or not the fault lies indeed with AG (at least in my case). Anyway, I am not tech-savvy enough to be the judge of that. Let's see where this will lead...
 
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gilby

New Member
FrankM, That is a most complicated sequence! But at least it is functional. And I now have it working on my wife's computer (that is the important one!).
I don't think that it is a matter of blaming but rather hoping that AG can get to understand (and then fix) this new interaction which causing problems for some AG users.
 

Frank M.

New Member
@Frank M.
Hello!
Yes, unfortunately, there is such a problem. Developers know about it and they will try to fix it in the next updates.
Follow the news. :)
Hi Chinasky,
I got your email regarding the "Nightly". I'll install it and see how it goes. However, if you've followed the thread I began, you'll have noticed that, since few days, the iTunes store is back to normal after I went through the steps I recently posted in the thread, steps that did not concern AG at all (raising the question of whether AG is really the culprit). Also, enlighten me, Chinasky: what exactly is a "Nightly"? Something built over night?
Cheers
Frank M.
 

Chinaski

Support Marine
Staff member
Administrator
Moderator
Hello there!

We are glad to inform you that we seem to have managed to find a solution.
1) Add apple.com and mzstatic.com to the HTTPS exclusions list;
2) Clear iTunes and Books cache: here(https://uploads.adguard.com/Chinaskikpz03.png)
3)Back up your non-downloadable books in a safe place (or run a Time Machine backup) and see if resetting the Books app resolves it for you.
Run the following in Terminal (with Books not running):
sudo rm -rf ~/Library/Containers/com.apple.iBooksX
sudo rm -rf ~/Library/Caches/com.apple.iBooksX
And relaunch Books.
4) Restart the apps
 

prado

New Member
For troubleshooting and information, here is a full listing of iTunes DNS queries.


iTunes [CNAME]s DNS Queries:
  • 1) ax.itunes.apple.com -> ax.itunes.apple.com.edgesuite.net
  • 2) init.itunes.apple.com -> init-cdn.itunes-apple.com.akadns.net -> itunes.apple.com.edgekey.net
  • 3) p16-buy.itunes.apple.com
  • 4) s.mzstatic.com -> s.mzstatic.itunes-apple.com.akadns.net -> s-mzstatic-applak.itunes-apple.com.akadns.net -> mzstatic.com.edgekey.net
  • 5) upp.itunes.apple.com -> upp-cdn.itunes-apple.com.akadns.net -> itunes.apple.com.edgekey.net
  • 6) ld-1.itunes.apple.com -> ld-1.itunes-apple.com.akadns.net
  • 7) se2.itunes.apple.com -> se2-cdn.itunes-apple.com.akadns.net -> se2.itunes.apple.com.edgekey.net
  • 8) sync.itunes.apple.com -> sync-cdn.itunes-apple.com.akadns.net -> itunes.apple.com.edgekey.net
  • 9) gsp-ssl.ls.apple.com -> gsp-ssl.ls-apple.com.akadns.net -> gsp-ssl-geomap.ls-apple.com.akadns.net -> gsp-ssl-gspxramp.ls-apple.com.akadns.net -> gsp-ssl-frontend.ls-apple.com.akadns.net -> gsp-ssl-v2.ls3-apple.com.akadns.net
  • 10) itunes.apple.com -> itunes-cdn.itunes-apple.com.akadns.net -> itunes.apple.com.edgekey.net
  • 11) gateway.icloud.com -> gateway.fe.apple-dns.net
  • 12) music.apple.com -> itunes-cdn.itunes-apple.com.akadns.net -> itunes.apple.com.edgekey.net
  • 13) xp.apple.com -> xp.itunes-apple.com.akadns.net


iTunes additional DNS queries for Authentication: [ Login / Buy / Coupon-Gift verification ]
  • 14) p16-buy.itunes.apple.com -> p16-buy.itunes-apple.com.akadns.net
  • 15) gsa.apple.com -> gsa.apple.com.akadns.net
  • 16) gsas.apple.com -> gsas.apple.com.akadns.net
  • 17) init.itunes.apple.com -> init-cdn.itunes-apple.com.akadns.net -> itunes.apple.com.edgekey.net


iTunes DNS queries for Audio/Play [stream samples/music]
  • 18) audio-ssl.itunes.apple.com -> itunes.assets.itunes.com.edgekey.net
    • -> reply e12984.dsce1.akamaiedge.net is 23.41.194.86


==============================================================
iTunes [A] records: This is the last DNS name returned after each CNAME pointer
query, and contains the final DNS name + the IPv4 destination of it, respectively,
numbered below:


1) from ax.itunes.apple.com.edgesuite.net: reply a1108.gi3.akamai.net is 66.201.185.203
2) from itunes.apple.com.edgekey.net: reply e673.dsce9.akamaiedge.net is 23.41.194.217
3) from p16-buy.itunes.apple.com: reply p16-buy.itunes-apple.com.akadns.net is 17.154.66.79
4) from mzstatic.com.edgekey.net: reply e673.dsce9.akamaiedge.net is 23.41.194.217
5) reply e673.dsce9.akamaiedge.net is 23.41.194.217
6) reply ld-1.itunes-apple.com.akadns.net is 17.56.138.29
7) reply e673.dsce9.akamaiedge.net is 23.41.194.217
8) reply e673.dsce9.akamaiedge.net is 23.41.194.217
9) reply gsp-ssl-v2.ls3-apple.com.akadns.net is 17.249.146.18
10) reply e673.dsce9.akamaiedge.net is 23.41.194.217
11) reply gateway.fe.apple-dns.net:

gateway.fe.apple-dns.net is 17.248.176.177
gateway.fe.apple-dns.net is 17.248.177.8
gateway.fe.apple-dns.net is 17.248.177.10
gateway.fe.apple-dns.net is 17.248.177.12
gateway.fe.apple-dns.net is 17.248.177.15
gateway.fe.apple-dns.net is 17.248.177.40
gateway.fe.apple-dns.net is 17.248.177.51
gateway.fe.apple-dns.net is 17.248.177.56
12) reply e673.dsce9.akamaiedge.net is 23.41.194.217
13) reply e17437.dscb.akamaiedge.net is 184.51.133.200
14) reply p16-buy.itunes-apple.com.akadns.net is 17.154.66.79
15) reply gsa.apple.com.akadns.net is 17.151.240.36
16) reply gsas.apple.com.akadns.net is 17.137.166.35
17) reply e673.dsce9.akamaiedge.net is 23.41.194.217
18) reply e12984.dsce1.akamaiedge.net is 23.41.194.86
 

jimskinvy

New Member
Hey Chinaski,
yes, yes, you said so already, and it's sad, especially when considering that the problem is around for years. In the meantime, what do I do? Get rid of AG for which I paid a lifetime licence and which, regardless of the issue in question, is still my preferred ad-blocker?
By the way, I sent AG the filtering logs showing what's going on when I try to open the iTunes store...sigh...
:-(
I don't think that it is a matter of blaming but rather hoping that AG can get to understand (and then fix) this new interaction which causing problems for some AG users.
 

jimskinvy

New Member
Hey Chinaski,
yes, yes, you said so already, and it's sad, especially when considering that the problem is around for years. In the meantime, what do I do? Get rid of AG for which I paid a lifetime licence and which, regardless of the issue in question, is still my preferred ad-blocker?
By the way, I sent AG the filtering logs showing what's going on when I try to open the iTunes store...sigh...
my ip birthday wishes tneb
I don't think that it is a matter of blaming but rather hoping that AG can get to understand (and then fix) this new interaction which causing problems for some AG users.
 
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