Ordered lifetime Adguard for $49.95 on August 6th, 2014. Everything was fine and I enjoyed the product on my one computer. No issues at all. I decided about a week ago to get Adguard for my brand new Nexus 6 smartphone I own. It said I would have to upgrade my license to be able to use my lifetime license code on my phone as well. That sucks, but okay so I did it. It confirmed my order was complete and said to use the same license code on my phone. I did and everything was fine on both my phone and my computer. A few days later my computer says my "trial" expired and I needed to pay to get protection from the app that's updated and always running 24/7 on my computer and down in my system tray on Windows 8.1. I was very upset so I tried to enter in my license code. It said the code was "wrong or expired license key" and to contact support for assistance. Before contacting support I logged into my Adguard account on the site to confirm my license code was correct. I double-checked it was still working on my cell phone, even refreshed the app and everything possible to ensure. Everything is 100% working and fine on both site and my phone yet my computer still says the license is wrong or invalid and my "trial" has expired. I was NOT on a trial and my license IS valid and paid for LIFETIME. So, as the software on my computer says I went to contact support. I sent support emails and created support tickets. Within 24 hours I notice they close my tickets and say it's resolved after replying back asking what version of the software I'm running. What the heck? I re-opened the ticket and opened up several others as well as replied many times to express my disgust. I did, however, try to activate my license again and it applied and worked fine back on my computer. So despite their stupid support email asking a software version question and closing my ticket I figured they somehow fixed it and didn't even bother telling me. WRONG! The next time I'm at my computer I notice my green shield is now yellow again and it's again stating my 'trial' is over and my license key is wrong or invalid. At this point I'm super pissed off. I open new tickets and send emails again demanding they fix this problem. My phone and their website still states my license key is 100% good and fine and it's even running fine on my phone. WTF? That was this morning. I just got an email from support stating they gave me a 90-day activation code to try the product and if I like it I can purchase it. WHAT!?!?!? Why is support so incompetent that they: 1. Close my tickets without resolution. 2. Do not fix my problem but instead email a one-sentence question asking what software version I have. 3. Tell me they are now giving me a 90-day license code so I can try the product and if I like it buy it. JUST FIX MY LICENSE CODE ISSUE. HOW HARD IS IT? I PROVIDED YOU (SUPPORT) VIA EMAIL AND IN MY TICKETS WITH MY LICENSE CODE, EXPLAINED EVERYTHING ABOVE AND FOR YOU TO FIND OUT WHAT IN YOUR SYSTEM IS FLAGGING MY LICENSE AS INVALID AND SIMPLY FIX IT. HOW HARD IS THAT? MY ACCOUNT/LICENSE PAGE ON THE WEBSITE CONFIRMS MY LICENSE CODE IS GOOD, MY PHONE VERIFIES THIS WITH THE ADGUARD SOFTWARE AND SAYS THE LICENSE IS GOOD, AND THE WEBSITE ALSO CONFIRMS I HAVE PAID THE PREMIUM FEE TO UPGRADE MY "INDEFINITE" (LIFETIME) LICENSE IS NOT ONLY VALID BUT ALSO NOW "PREMIUM" AND MY NEXUS 6 IS CONNECTED TO IT AND EVERYTHING IS FINE? Maybe this forum will be of more assistance. If not, I want to talk to this company's president, CEO, whoever because I'm a paying customer who's not only being treated like garbage but being recognized by support as someone who needs a trial license. I am very, very upset. Find the stupid problem in your licensing system and fix it for me already or give me a new one to use on both devices that won't have a problem. How hard can it possibly be? Something in your system is flagging my Windows 8.1 latest software of yours to not allow my valid, paid for license. Find that issue and fix it! I am wondering if it has to do with my phone running all data usage through my home network/wifi and thus the system is seeing two devices on my home internet's IP and thus flagging one to not operate? I don't know, but your company and support and/or technicians should and should fix it. FIX IT ALREADY!