For a proper navigation in this forum section, we introduce certain rules. 1. Please, create a new thread for each new issue. 2. Title of the thread should contain website’s address, where a problem was detected, and preferably a short description - OS(Win, MacOS, iOS, Android) and type of problem (up to 70 characters). For example: site.com - issue type[Windows] The App - issue type[Android] If website (or app, or anything) you are mentioning is not safe for work, be sure to add [NSFW] tag to the end of thread title. 3. The message should contain: - a screenshot of an unblocked ad or detailed description of where this ad is placed; - direct link to the website(or download link for an application); - list of selected filters (including user filter). 4. Specify what product are you using (Is it Adguard for Windows, MacOS, iOS or a browser extension? If so, for which browser?) How to take a screenshot: a. Take a screenshot with Jing and automatically upload it to image hosting. With the help of Jing, you can also highlight the “areas of concern”. b. http://www.take-a-screenshot.org/ When the problem is solved, moderator or administrator will add prefix “[resolved]” to the thread. Within 1-3 hours after that, the rules will be available for updates. It is recommended to add the information about version of AdGuard(program/browser extension), used filters and browser to signature. FAQ for Android 1. How to collect a log? Spoiler 1. In the Adguard application go to the Settings->Advanced>Logging level and select requested(usually we need "Record HTTP requests") mode: Default Record HTTP requests Record everything Errors only Screenshots: Spoiler 2. Send the log (two ways) a. to our Support from Adguard application Spoiler The ticket number should be placed in the topic. b. or you can manually upload the log file from one of the pathes depending of device: Code: /storage/emulated/Android/data/com.adguard.android/cache/log /sdcard/Android/com.adguard.android/cache/log or /sdcard/data/Android/com.adguard.android/cache/log or /sdcard/Android/data/com.adguard.android/ 2. How to capture traffic of the site or the application? Spoiler 1. Download and install Fiddler http://www.telerik.com/download/fiddler 2. Configure Fiddler: Enable HTTPS decryption Spoiler Spoiler Allow remote connections to Fiddler Spoiler 3. Find your local IP address(of PC with Fiddler) Spoiler or http://www.iphone-to-ipad.com/blog/find-ip-address-windows-7.html 4. Disable caching Spoiler Now you can work with traffic of the local machine (browsers, some applications) 5. Configure proxy: For remote devices only(for example, smartphone). Skip it, if you work with the local machine. Adguard settings Go to the advanced settings Tap Proxy settings Enter your ip information - local IP address of PC with Fiddler and port like in Fiddler settings(3128) Spoiler Tap OK and restart protection. iOS WiFi settings: Spoiler then open in browser: http://fiddler_ip:port/ and download Fiddler root certificate Spoiler Open the FiddlerRoot.cer file, trust it and install Spoiler Detailed description: http://docs.telerik.com/fiddler/Configure-Fiddler/Tasks/ConfigureForiOS 6. Done. Now you can see requests from your smartphone in Fiddler. *. If it is required, you can save requests and place on in the topic File->Save->All sessions Spoiler The resulting file has *.saz extension. It should be uploaded to the topic.