Mobicip BSOD with AdGuard

Discussion in 'Technical Support (AdGuard for Windows)' started by jrbusuttil, May 10, 2016.

  1. jrbusuttil

    jrbusuttil New Member

    Joined:
    May 10, 2016
    Messages:
    6
    I recently installed Adguard and was just about to purchase it when my son's session started having the Blue Screen of Death (BSOD). I'm using Windows 10 64 bit and everything has been just fine. When I use my session I have no issues at all and Adguard does a great job locking what I don't want. When I found out about my son's session, I decided to check and see what would happen when I logged into my wife's. She didn't have any issues but there was a notification that popped up saying Mobicip was conflicting with Adguard. So I think that since my son has the parental protection activated using the Mobicip, its causing the BSOD.

    I would like this fixed by Adguard so I can keep both products, but at the moment I can't use it because of this issue. Please help.

    for more info on Mobicip you can go to this link: http://www.mobicip.com/
     
  2. Boo Berry

    Boo Berry Moderator + Beta Tester Moderator

    Joined:
    May 30, 2012
    Messages:
    4,036
    Greetings!

    Please try disabling the WFP network driver in Adguard and see if that helps.
     
  3. jrbusuttil

    jrbusuttil New Member

    Joined:
    May 10, 2016
    Messages:
    6
    Thanks for the response. I tried doing that and what I don't like is that all the sudden the pop ups in Edge start populating. So if I disable that function adguard is not really useful anymore.
     
  4. Boo Berry

    Boo Berry Moderator + Beta Tester Moderator

    Joined:
    May 30, 2012
    Messages:
    4,036
    Yeah, disabling the WFP driver means no filtering in Edge and Modern apps in general.

    It sounds to me there's an incompatibility between Adguard and Mobicip somewhere. It's not the first incompatibility and usually with these cases it's because of the WFP driver.

    @avatar will need to visit this thread to give more information here.
     
  5. avatar

    avatar Administrator Staff Member Administrator

    Joined:
    Oct 26, 2010
    Messages:
    13,143
  6. jrbusuttil

    jrbusuttil New Member

    Joined:
    May 10, 2016
    Messages:
    6
    Good because I was forced to uninstall Adguard as it kept locking up my system. If you do resolve this issue I will most likely end up purchasing the product.
     
  7. avatar

    avatar Administrator Staff Member Administrator

    Joined:
    Oct 26, 2010
    Messages:
    13,143
    Of course, i'll post an update here when we finish with testing.
     
  8. jrbusuttil

    jrbusuttil New Member

    Joined:
    May 10, 2016
    Messages:
    6
    When do you feel this will be corrected? I'm wondering if its something to do with the VPN filter and can Mobicip be added as an OK area (whitelist)?
     
  9. vasily_bagirov

    vasily_bagirov Administrator Staff Member Administrator

    Joined:
    Jul 1, 2014
    Messages:
    6,904
    We apologize for taking so long. We have some technical issues with our testing devices atm, should be able to finally test it tomorrow.
     
  10. vasily_bagirov

    vasily_bagirov Administrator Staff Member Administrator

    Joined:
    Jul 1, 2014
    Messages:
    6,904
    We couldn't reproduce the problem during our tests. @jrbusuttil can you give more info on your Mobicip settings? Maybe we had something important different from your setup.
     
  11. jrbusuttil

    jrbusuttil New Member

    Joined:
    May 10, 2016
    Messages:
    6
    Not sure what else to report. On our home PC we have my account, my wife and my son. My son has Mobicip setup for parental control issues. When logging into his site the PC shows blue screen and reboots. I think the only way you can test this is if you setup a Mobisip fake account and test it that way.
     
  12. George

    George Member

    Joined:
    Apr 22, 2014
    Messages:
    357
    Already did it, but everything worked fine. But there were some problems with adguard, mobicip and dr.Web. Do you have any antivirus? If you do, we'll test it one more time and try to find out what's going on.
     
  13. jrbusuttil

    jrbusuttil New Member

    Joined:
    May 10, 2016
    Messages:
    6
    I only use the antivirus that is built into Windows 10. Now I also use the Microsoft Family setup and restrict websites and usage time for my son, but other than that I don't have anything special on my system.