Most sites(Probably using https) are not accessible.

Discussion in 'Technical Support (AdGuard for Windows)' started by Bellona, Jan 10, 2019.

  1. Bellona

    Bellona New Member

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    If I turn off Chrome from a filtered apps, It will be able to connect normally.
    Changing other options (such as blocking advertisements, browser security, etc.) will not work.

    Below is the error I can see
    ERR_CONNECTION_RESET
     
    Bellona, Jan 10, 2019
    #1
  2. Boo Berry

    Boo Berry Moderator + Beta Tester Moderator

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    Are you using any type of antivirus?
     
    Boo Berry, Jan 10, 2019
    #2
  3. Bellona

    Bellona New Member

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    Jan 10, 2019
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    Avast Free

    +
    After pausing the avast, the site is well connected.
    Do I need to change some options?
     
    Bellona, Jan 10, 2019
    #3
  4. TheHasagi

    TheHasagi Quality Assurance / Support Commando Staff Member Administrator Moderator

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    @Bellona

    Hello!

    From tray click on AdGuard's icon with right mouse button - Advanced - Settings - and disable "Use TLS 1.3" function and check again.

    Also, add AdGuard and AdGuardSvc to the exclusions of Avast.
     
    TheHasagi, Jan 10, 2019
    #4
  5. Bellona

    Bellona New Member

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    It's not working..
    Disable the 'Network - Use WFP network driver' option and it will work fine.
    Is there a problem with this option when using Chrome?
     
    Bellona, Jan 10, 2019
    #5
  6. Boo Berry

    Boo Berry Moderator + Beta Tester Moderator

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    Kinda sounds like an antivirus incompatibility. You said it works if you pause Avast, correct? If that's the case, then it likely is an incompatibility. If so, you might try looking in Avast's options for an option called scan SSL or scan HTTPS and try disabling it and see if it works then.
     
    Boo Berry, Jan 10, 2019
    #6
  7. TheHasagi

    TheHasagi Quality Assurance / Support Commando Staff Member Administrator Moderator

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    No problem with any web browsers. This is just a type of network driver that shall be used. Sometimes some of the antiviruses may use the same or different type of driver that can cause incompatibility issues.
     
    TheHasagi, Jan 10, 2019
    #7