New internet provider + losing connection

Toto

New Member
Hey,

I previously got a new internet provider. Sometimes (2 out of 3) I can't access some sites, not specific sites but randomly. When I disable AdGuard then everything is OK and when I turn AdGuard back on then everything is back to normal. It only happens when I turn on my PC.

Can someone please help me?
 

Chinaski

Support Marine
Staff member
Administrator
Moderator
Hello Toto!
Please specify in all browsers this problem is reproduced?
Do you use antivirus software or a VPN?
 

Chinaski

Support Marine
Staff member
Administrator
Moderator
Try to switch on Filter localhost in advanced settings.
Also, you need to add AdGuard to exclusion in Kaspersky settings.
 

Toto

New Member
I enabled Filter localhost. I will see if this will fix my problem.

I don't see how Kaspersky can fix my problem. The problem occurs when AdGuard is enabled.
 

Chinaski

Support Marine
Staff member
Administrator
Moderator
In some cases, the Kaspersky anti-virus may interfere with the correct operation of the AdGuard application.
Therefore you need to exclude this application from filtering.
 

Chinaski

Support Marine
Staff member
Administrator
Moderator
Okay, then switch the logging level to debug.
Reproduce your issue
Export the log files and sent them to PM.
 
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