no shield in the browser

Discussion in 'Technical Support (AdGuard for Mac)' started by giuseppe, Jun 10, 2019.

  1. giuseppe

    giuseppe New Member

    Joined:
    Jul 20, 2018
    Messages:
    9
    hello to every one
    I just install a version
    Adguard.nightly.dmg

    before was
    adguard 2.0.4.552
    of course my is a MaC
    to be precise
    MBP 17 A1297 OSX 10.11.6
    the problem of previous version was on SAFARI (9.1.3 ) or FIREFOX ( 62.0.3 )
    I was not able to see the shield and add from the browser the page or part of it at the filter !

    now after the installation I still have the same problem !
    No shield comes un after luncing ...not before not after ...
    I try to open firs app Adguard then browser nothing !
    first browser then the app ..... nothing !
    but does really mater for me ...I guess you guys are you using recently OS ...;)

    take care
    G
     

    Attached Files:

  2. Blaz

    Blaz Moderator & Translator Staff Member Moderator

    Joined:
    Dec 21, 2014
    Messages:
    9,881
    On which site do you not see the Assistant? Is it activated in the settings?
     
  3. giuseppe

    giuseppe New Member

    Joined:
    Jul 20, 2018
    Messages:
    9
    Hi there
    Thanks too keep in touch
    I will back to you later
    To confirm my reply
    But as far as I can remember
    No shield in any site
    Plus not in Firefox or default Safari!
    And I do not remember to see on/off shield in settings!!!
    But for sure Adguard it is activate ( green )
    And blocked many site and save few Mb...

    I will send you the report of my beta zip file ok?
    Take care
    G.
     
  4. Chinaski

    Chinaski Support Marine Staff Member Administrator Moderator

    Joined:
    Apr 15, 2019
    Messages:
    405
    @giuseppe
    Hello there!

    Please try to completely reinstall the application using the "advanced" instruction.
    Then clean browser cookie - and if the situation is not changed, logs came to me with a personal message.
     
  5. giuseppe

    giuseppe New Member

    Joined:
    Jul 20, 2018
    Messages:
    9
    Hi ok
    thanks
    doing now