Not blocking YouTube ads

Discussion in 'Technical Support (AdGuard for iOS)' started by iwanchek, Nov 26, 2016.

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  1. iwanchek

    iwanchek New Member

    Joined:
    Nov 26, 2016
    Messages:
    1
    Why is that?? I bought the app bcoz i thought that you've implemented this feature but I'm experiencing ads on YouTube unfortunately!!

    So far I can see that I miss understood your description,
    "Ads may come through:
    YouTube "

    Ohhhhh snap!! I thought when we BUY apps that you'll fix this one for us but obviously no.

    Solid app but without this feature I'm out!
     
  2. vasily_bagirov

    vasily_bagirov Administrator Staff Member Administrator

    Joined:
    Jul 1, 2014
    Messages:
    6,905
    Sorry for that, we specifically put this line in the description to avoid such misunderstandings.

    Unfortunately, at this point it is technically not possible to block ads in some apps without breaking its functional. If only there was a simple fix for this.

    I am not sure, maybe you can issue a refund by contacting AppStore support.