On the Behavior of Huawei Terminal

Discussion in 'Technical Support (AdGuard for Android)' started by yuki3409, Jan 9, 2018.

  1. yuki3409

    yuki3409 New Member

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    I'm sorry if I made a mistake because I use translations.

    I'm using Huawei Mate 10 pro but it's falling over time.

    It seems that the specification made to drop the resident application if the terminal made in China is initial setting.

    The official answer is that you can go to Huawei's own configuration item "Manual startup" or "Ignore battery optimization".

    But even if you set that item, it will fall over time

    I hope to have a person who understands
     
  2. blackSP

    blackSP New Member

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    I'm a lifetime premium user with a mate 11 pro and can't use adguard anymore. No responses anymore from adguard either ..
     
  3. @Boo Berry maybe you can ping the right person.
     
  4. Boo Berry

    Boo Berry Moderator + Beta Tester Moderator

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    Okay... will ping away to @avatar in this case.
     
  5. avatar

    avatar Administrator Staff Member Administrator

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    Guys, this is a known issue. To fix it go to settings -> advanced -> low level settings -> find and enable "pref.vpn.disable.reconfigure"
     
  6. blackSP

    blackSP New Member

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    Hi, I've been mailing with you guys a few times about this. That setting does not solve Adguard to stop running/kicked from memory. I'm still using the inferior dns66 until Adguard plays nice with Huawei.
     
  7. avatar

    avatar Administrator Staff Member Administrator

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    Could you please let me know your customer ID (you should've received it in the first autoreply)? I'll check the log file then.
     
  8. blackSP

    blackSP New Member

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    This is my order id
    981951
     
  9. avatar

    avatar Administrator Staff Member Administrator

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    Uh, I meant the customer ID (it's in the support autoreply).

    You see, when you send a message to the support service the app logs are sent along (if you have "send diagnostic info" checked).
     
  10. blackSP

    blackSP New Member

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    I figured that but I've cleaned up my mailm can't find it...
     
  11. yuki3409

    yuki3409 New Member

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    this?
     

    Attached Files:

  12. blackSP

    blackSP New Member

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  13. yuki3409

    yuki3409 New Member

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    Even this did not work ...
     
  14. blackSP

    blackSP New Member

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    I've tried that with the previous versver of adguard
    That didn't work, we mailed it after which I switched to dns66
    Have installed the latest version of adguard yesterday and trying that now. Will let you know later today
     
  15. blackSP

    blackSP New Member

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    Later in the day now, still working which is good as previously it would fail within 2 hours
     
  16. blackSP

    blackSP New Member

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    Well, still not perfect.
    AG kicked out of memory twice today.
     
  17. avatar

    avatar Administrator Staff Member Administrator

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    Am sorry for the late reply!

    I guess I need to take a look at AdGuard's log in order to figure what's going on in your case.
    Could you please export AG logs and PM it to me once it happens one more time?
     
  18. blackSP

    blackSP New Member

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    Hi, yes, I will, thanks
     
  19. D-Fence

    D-Fence New Member

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    Just wanted to chime in, I have the same issue. Had a Oneplus 3, no issue. Since a week I have my Huawei Mate 10 Pro and it keeps closing AdGuard, tried everything, but didn't work.
    Disabled battery saving and such, no chance.
     
  20. blackSP

    blackSP New Member

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    There's a setting in AG under low level settings that you should switch on: pref.vpn.disable.reconfigure

    Now it only closes 1 or 2 times a day

    Better but far from perfectp