Page loading problem

Discussion in 'Discussion (Beta Versions)' started by Rian, Jun 10, 2014.

  1. Rian

    Rian Beta Tester

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    This was the issue i mentioned earlier... now i got the proof... it only happens randomly...take a look at this pic http://s30.postimg.org/7t2skcui9/Capture.png
    sometimes when i open a webpage it doesnt load i have to refresh the page to load...... it only happens after i have installed Adguard....
     
  2. avatar

    avatar Administrator Staff Member Administrator

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    We need more details.

    So, this bug is reproduces when you use:
    Webroot
    Adguard
    PaleMoon

    Something more?
     
  3. Rian

    Rian Beta Tester

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    it doesnt happen because of webroot(as webroot was not installed then)
    it happens both in palemoon and firefox..................... but not often
     
  4. avatar

    avatar Administrator Staff Member Administrator

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    So no security software or something is present?

    I think this is compatibility issue so I'd like to know what security software do you use?
     
  5. Rian

    Rian Beta Tester

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    Most of the time i use NovirusThanks EXE Radar Pro; Sandboxie ; AppGuard ; binisoft Windows Firewall Control ........ its a combination on anti exe and policy restriction
     
  6. avatar

    avatar Administrator Staff Member Administrator

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    Thank you! We'll test Adguard with this software.
     
  7. Rian

    Rian Beta Tester

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  8. avatar

    avatar Administrator Staff Member Administrator

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    Last edited by a moderator: Jun 14, 2014
  9. Rian

    Rian Beta Tester

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    okey now this is happening everytime when i open Internet explorer http://s7.postimg.org/rchtw6xaj/Capture.png .... i have to reload it to get the home page. if i disable adguard and open the browser it loads without any problem
     
    Last edited by a moderator: Jul 3, 2014
  10. avatar

    avatar Administrator Staff Member Administrator

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    Maybe it is false-positive of some filter rule.
    Could you please look at filtering log ("Protection" - "Log", enable it).
    What requests are blocked when you open your browser?
     
  11. Rian

    Rian Beta Tester

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    Address: http://t.in.msn.com/
    Time: 03-07-2014 15:25:57
    Status: The page has been filtered
    Request details:

    New element hiding rules have been added to the page
    Popup blocking code has been added to the page

    The following elements have been removed from the page:


    <script async='async' src='http://ads1.msads.net/library/dapmsn-8.1.js'> (||msads.net^$third-party)
    <a href='http://advertising.microsoft.com/msn-in'> (/advertising.)
    <img src='http://udc.msn.com/c.gif?ParserGroup=HOPS&amp;Fk=C&amp;gp=S&amp;optkey=default&amp;js=0&amp;evt=impr&amp;di=9&amp;pi=9574&amp;ps=95101&amp;su=http%253A%252F%252Ft.in.msn.com%252F&amp;pageid=250048741&amp;mk=en-in&amp;pn=IN_Homepage&amp;mv=15&amp;pp=False&amp;cv.product=tmx&amp;cv.partner=&amp;cv.publcat=&amp;st.dpt=&amp;st.sdpt=&amp;dv.Title1=MSN%20India%20-%20News%2C%20Cricket%2C%20Bollywood%2C%20Video%2C%20Skype%2C%20Outlook.com%20formerly%20Hotmail%20%26%20More...&amp;cts=635399781755526846&amp;rf=&amp;rid=aaf9c5ae21cf46Adace4e30380fe3607&amp;cv.ContnTp=HomePage&amp;ParserGroup=HOPS&amp;Fk=C&amp;gp=S&amp;optkey=default' alt='image beacon' width='1' height='1'> (||udc.msn.com^)

    Bytes received: 24389
    Bytes sent: 246




    Address: http://udc.msn.com/c.gif?ParserGrou...x&dv.ContnTp=HomePage&cv.partner=&cv.publcat=
    Time: 03-07-2014 15:26:00
    Status: Request blocked
    Request details:

    The request was sent from the following web page:
    http://t.in.msn.com/

    The request was blocked by the following filtering rule:

    ||udc.msn.com^
    Address: http://b.scorecardresearch.com/b?c1...e,+Outlook.com+formerly+Hotmail+&+More...&c9=
    Time: 03-07-2014 15:26:00
    Status: Request blocked
    Request details:

    The request was sent from the following web page:
    http://t.in.msn.com/

    The request was blocked by the following filtering rule:

    ||scorecardresearch.com^$third-party
    Address: http://www.facebook.com/plugins/lik...&font&colorscheme=light&action=like&height=21
    Time: 03-07-2014 15:26:02
    Status: Request blocked
    Request details:

    The request was sent from the following web page:
    http://t.in.msn.com/

    The request was blocked by the following filtering rule:

    ||facebook.com/plugins/$domain=~facebook.com

    Address: http://platform.twitter.com/widgets...screen_name=msnindia&show_count=false&lang=en
    Time: 03-07-2014 15:26:02
    Status: Request blocked
    Request details:

    The request was sent from the following web page:
    http://t.in.msn.com/

    The request was blocked by the following filtering rule:

    ||platform.twitter.com/widgets/$third-party

    Address: http://www.facebook.com/plugins/lik...&font&colorscheme=light&action=like&height=21
    Time: 03-07-2014 15:26:02
    Status: Request blocked
    Request details:

    The request was blocked by the following filtering rule:

    ||facebook.com/plugins/$domain=~facebook.com
     
    Last edited by a moderator: Jul 3, 2014
  12. avatar

    avatar Administrator Staff Member Administrator

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    That's all? No more records?
     
  13. Rian

    Rian Beta Tester

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    Yup these are the one i see when i open Internet explorer



    ---------- Post added at 03:43 PM ---------- Previous post was at 03:39 PM ----------

    should i enable detailed level in log??
     
  14. avatar

    avatar Administrator Staff Member Administrator

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    No, Base Level is what we need.

    Cannot yet understand what's the problem (also I cannot reproduce it).

    Please try adding following rule to the User filter:
    Code:
    @@||in.msn.com^$document
    
     
  15. Rian

    Rian Beta Tester

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    Added that and the page opened but ads were not filtered in the page:(




    ---------- Post added at 04:08 PM ---------- Previous post was at 03:48 PM ----------

    Here is a little more things i noticed .... This behavior happens the first time i am loading that site ..... if i dont delete the history and close and reopen Internet explorer i dont have an issue... i always delete my browsing history so when i open IE after deleting history again the page seems to load but will be stuck like the image i posted...
     
  16. avatar

    avatar Administrator Staff Member Administrator

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    But now we know that the problem is one of filter rules.

    Remove the previous rule and try these:
    Code:
    @@||udc.msn.com^$domain=in.msn.com
    @@||b.scorecardresearch.com^$domain=in.msn.com
    
     
  17. Rian

    Rian Beta Tester

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    added but still the same behaviour

     
  18. avatar

    avatar Administrator Staff Member Administrator

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    Try adding this rules one by one.
    One of them should fix the issue.
    Code:
    @@||ads*.msads.net^$domain=in.msn.com
    @@||facebook.com^$domain=in.msn.com
    @@||platform.twitter.com^$domain=in.msn.com
    
     
  19. Rian

    Rian Beta Tester

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    None of them worked but i think i found the culprit using trial and error method http://s15.postimg.org/ic06bn0ob/Capture.png when i disabled this in English filter it was working as normal


     
  20. avatar

    avatar Administrator Staff Member Administrator

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    Great, thank you! Fixed it in English filter. Check it again please.