Pop ups started again after update to 2.1.267 Android phone

Discussion in 'Technical Support (AdGuard for Android)' started by SlapheadDiver, Nov 6, 2015.

  1. SlapheadDiver

    SlapheadDiver New Member

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    Hi

    I updated my android phone yesterday following prompt to advise it was available. Now I'm getting plagued with pop up ads before I even do anything i.e. just open the phone's cover and unlock.

    Is this a problem with the latest version?
    Do I need to uninstall and reinstall an earlier version?

    Kind regards

    Mark
     
  2. avatar

    avatar Administrator Staff Member Administrator

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    Hi!

    Which version have you used before?

    The latest one should be good so I'd like to learn more about your phone configuration.

    1. What's your cell carrier?
    2. Do you see these ads on both Wi-Fi and 3G/4G?
    3. Could you please collect logs for us?

    Here is an instruction on how to do it:
    https://kb.adguard.com/index.php?/K.../collecting-a-full-log-on-adguard-for-android

    I'll need the ticket ID you'll get in an autoreply email.
     
  3. SlapheadDiver

    SlapheadDiver New Member

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    Hi

    1. Carrier is GiffGaff, piggy backed on O2
    2. Only switch on data when needed so not too sure but certainly WiFi
    3. Just printed off instructions. I'll get these to you ASAP.

    Previous version: Not sure but very recent as I only installed Adguard within the the 4 to 6 weeks, new android phone replacing my windows one.

    Regards

    Mark
     
  4. vasily_bagirov

    vasily_bagirov Administrator Staff Member Administrator

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    Ok, waiting for the logs then.
     
  5. SlapheadDiver

    SlapheadDiver New Member

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    Hi
    Just sent the logs, ticket no. is EBX-778-31085.
    Kind regards
    Mark
     
  6. avatar

    avatar Administrator Staff Member Administrator

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    I see lots of connections from "com.android.launcher3" to "doubleclick".

    It seems that the launcher you use shows these ads. Free version of Adguard blocks ads in browsers only so it's ok that you see these ads.
    I've sent you a license key so you can check it with the premium version.
     
  7. SlapheadDiver

    SlapheadDiver New Member

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    Hi Andrey

    Thank you for the code, I've activated and if it does the trick happy to subscribe

    re Launcher - A web search indicates it is F Droid, not sure why it is on my phone, maybe me, maybe already loaded but being new to Android most likely me particularly as I wasn't being plagued by Ads!

    Hopefully the activation will stop the Ads and then I'll uninstall F Droid anyway

    I'll let you know

    Kind regards
    Mark
     
  8. avatar

    avatar Administrator Staff Member Administrator

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    F-Droid is not a launcher, it is more like Google Play with opensource freeware apps.

    Yet being open source and freeware does not mean it will be adless:).
     
  9. SlapheadDiver

    SlapheadDiver New Member

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    Hi Andrey
    Pleased to report once the app loads after switching on in the morning it's stopping the ads
    Many thanks for your help and I'll be purchasing a licence.
    Kind regards
    Mark
     
  10. avatar

    avatar Administrator Staff Member Administrator

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    Great, thank you!