Problem with Adobe Creative Cloud (Big Sur)

[Jon7]

File syncing (cloud storage) does not sync.
I had to disable Adguard to download Lightroom and install it.
All these with the previous nightly. I install the new nightly today and file syncing still does not work.
And some times when Mac OS startup Adguard stop working

 

[williamli]

I am also experiencing the same problem. I tried whitelisting *.adobe.com and also try to exclude it from filtered applications and none of this resolved the issue. I reached this forum after a bit of Google and it seems we are currently writing the first report of this issue here in this forum.

 

[williamli]

I looked through the filter live log and it seems nothing is reported there so whatever is blocking it seems to not be filter related.

 

[williamli]

Filed an issue: https://github.com/AdguardTeam/AdguardFilters/issues/67770

 

[Chinaski]

Hello there!

To troubleshoot this issue, we need to get the app logs.

Here's what we need you to do:

1. Menu -> Gear -> Advanced -> Logging level -> Debug;
2. Reproduce the issue (and remember the exact time when it happened);
3. Menu -> Advanced -> Export Logs and System Info...;
4. Send the archive to apple@adguard.com and share the link to this topic on the forum.

 

[williamli]

done.

Hello there!

To troubleshoot this issue, we need to get the app logs.

Here's what we need you to do:

1. Menu -> Gear -> Advanced -> Logging level -> Debug;
2. Reproduce the issue (and remember the exact time when it happened);
3. Menu -> Advanced -> Export Logs and System Info...;
4. Send the archive to apple@adguard.com and share the link to this topic on the forum.

 

[Jon7]

Hello there!

To troubleshoot this issue, we need to get the app logs.

Here's what we need you to do:

1. Menu -> Gear -> Advanced -> Logging level -> Debug;
2. Reproduce the issue (and remember the exact time when it happened);
3. Menu -> Advanced -> Export Logs and System Info...;
4. Send the archive to apple@adguard.com and share the link to this topic on the forum.

Me too !!

 

[Chinaski]

Hello there!

With the release of the new operating system, we have to deal with a lot of bugs. This seems to be another one of them
I have created a task at GitHub, you can follow the link to track issue solving steps.

 

[Chinaski]

@Jon7 @williamli


I wanted to ask you to check one situation.
Please open AdGuard > Network > Automatically filtered applications > Add Adobe Creative Cloud to the list.

Any changes?

 

[Jon7]

@Jon7 @williamli


I wanted to ask you to check one situation.
Please open AdGuard > Network > Automatically filtered applications > Add Adobe Creative Cloud to the list.

Any changes?

Nothing. The same. I had tried it before with the same result.

 

[williamli]

@Chinaski I tried that before making my initial post.

I am also experiencing the same problem. I tried whitelisting *.adobe.com and also try to exclude it from filtered applications and none of this resolved the issue. I reached this forum after a bit of Google and it seems we are currently writing the first report of this issue here in this forum.

@Jon7 @williamli


I wanted to ask you to check one situation.
Please open AdGuard > Network > Automatically filtered applications > Add Adobe Creative Cloud to the list.

Any changes?

 

[williamli]

@Chinaski it seems to also be affecting Apple Music.

I have just emailed you my logs for that.

 

[Jon7]

Problem solved with the latest nightly (926) @Chinaski @williamli

Edit:
Not working yet !!!

 

[Jon7]

And the updates does not work. I tried today to update Photoshop and I had to disable Adguard.

 

[Boo Berry]

If I were you, I'd make sure both Photoshop and the Creative Cloud apps aren't being filtered by AG for Mac. In the filtered apps list make sure both are unchecked.

 

[Jon7]

If I were you, I'd make sure both Photoshop and the Creative Cloud apps aren't being filtered by AG for Mac. In the filtered apps list make sure both are unchecked.

There is no Photoshop and Creative Cloud app in the filtered apps list.

 

[Jon7]

And also affect my Apple Music from update Cloud Music Library

 

[Chinaski]

There is reason to suppose that this problem has been solved in the latest update 11.2 beta 2:

• In order to download the current beta version, you need to join the Apple Beta Software Program: https://beta.apple.com/

 

[titojones]

I am also experiencing this issue, files are not getting synced. So I finally download the latest version of Adobe Lightroom from https://thelightroomapk.com for free and my issue got solved.