Problems with mega?

Discussion in 'Technical Support (AdGuard for Windows)' started by Nameless, Jan 15, 2016.

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  1. Bluscream

    Bluscream Beta Tester

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    Didn't knew this was such a huge thing but mega.nz does not work for me in any browser for any platform while having adguard running.

    [​IMG]

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    P.S. i sent a report via the app including the thread url.
     
    Last edited: Dec 29, 2016
    Bluscream, Dec 29, 2016
    #21
  2. Alex302

    Alex302 Filters Developer Staff Member Administrator

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    Not reproduced.
    I hope you did not clear HTTPS exclusions list?
     
    Alex302, Dec 29, 2016
    #22
    Bluscream likes this.
  3. Bluscream

    Bluscream Beta Tester

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    Of course not

    [​IMG]

    **User ID**: 1324000
    **Subject**: [MOBILE] [Adguard for Android] Custom
     
    Bluscream, Dec 29, 2016
    #23
  4. Alex302

    Alex302 Filters Developer Staff Member Administrator

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    Pleasetry to add this domain to HTTPS exclusions and restart protection:
    Code:
    eu.static.mega.co.nz
     
    Alex302, Dec 29, 2016
    #24
  5. Bluscream

    Bluscream Beta Tester

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    I added it and restarted but still the same error

    [​IMG]
     
    Bluscream, Dec 29, 2016
    #25
  6. Bluscream

    Bluscream Beta Tester

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    The mega apps for windows ans android work fine tho
     
    Bluscream, Dec 29, 2016
    #26
  7. vasily_bagirov

    vasily_bagirov Administrator Staff Member Administrator

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    @Bluscream can you provide more information on your Adguard settings? What filters do you have enabled on each of the platforms you use Adguard for, for example. Does disabling all filters but leaving protection up solve the issue or not?
     
    vasily_bagirov, Dec 30, 2016
    #27
  8. Bluscream

    Bluscream Beta Tester

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    Bluscream, Dec 30, 2016
    #28
  9. vasily_bagirov

    vasily_bagirov Administrator Staff Member Administrator

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    sure, but this only reflects your Android settings. As far as I understand, you have the same problem on other platforms as well?
     
    vasily_bagirov, Dec 30, 2016
    #29
  10. Bluscream

    Bluscream Beta Tester

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    i sent one from my pc with the text "ignore this", sadly ag for windows does not return the helpdesk userid anywhere ._.
     
    Bluscream, Dec 30, 2016
    #30
  11. avatar

    avatar Administrator Staff Member Administrator

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    @Bluscream check that mega.co.nz is in HTTPS filtering exclusions.

    Also I am confused a bit, do you have this issue on Android only or on Windows as well?
     
    avatar, Jan 1, 2017
    #31
  12. Bluscream

    Bluscream Beta Tester

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    On both platforms
     
    Bluscream, Jan 1, 2017
    #32
  13. avatar

    avatar Administrator Staff Member Administrator

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    avatar, Jan 2, 2017
    #33
  14. vasily_bagirov

    vasily_bagirov Administrator Staff Member Administrator

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    @Bluscream I am not aware, have you sent the log to avatar yet? Was there any progress with this issue?
     
    vasily_bagirov, Jan 9, 2017
    #34
  15. Bluscream

    Bluscream Beta Tester

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    I have sent logs from both devices, email is always XXX
     
    Last edited by a moderator: Jan 12, 2017
    Bluscream, Jan 11, 2017
    #35
  16. Blaz

    Blaz Moderator & Translator Staff Member Moderator

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    Modified your post to avoid spam to your address. Admins/mods can see the email address via History button.
     
    Blaz, Jan 11, 2017
    #36
  17. avatar

    avatar Administrator Staff Member Administrator

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    Hm, Android log is not of the "record everything" level, so it is not very helpful:(
     
    avatar, Jan 11, 2017
    #37
  18. Bluscream

    Bluscream Beta Tester

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    @Blaz my mail is still visible when hovering above the X also i'm not afraid of spambots, I have good filters :D

    @avatar can you precise what you mean?
     
    Bluscream, Jan 12, 2017
    #38
  19. vasily_bagirov

    vasily_bagirov Administrator Staff Member Administrator

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    You need to change 'Logging level' to 'Record everything' before reproducing the problem. This option can be found in 'Advanced settings'. Then reproduce the problem and send logs again - just don't forget to switch logging level back to default afterwards.
     
    vasily_bagirov, Jan 12, 2017
    #39
  20. Bluscream

    Bluscream Beta Tester

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    Okay so i was about to create the log everything stuff and it seemed they changed the way the website works on mobile devices. First time i've seeen this

    [​IMG]
     
    Bluscream, Jan 12, 2017
    #40
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