[Resolved]AdGuard and Kaspersky conflicting

Discussion in 'Technical Support (AdGuard for Windows)' started by Toto, Jun 9, 2019.

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  1. Toto

    Toto New Member

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    I'm not 100% sure but I feel like AdGuard and Kaspersky Internet Security 2019 is conflicting.

    I'm losing internet connection when I surf on the internet or watch streams. This happens on Chrome and Firefox. When I disable AdGuard everything is back to normal. This doesn't happen all the time but once in a while.
    What could be the problem?

    Information:
    AdGuard for Windows 7.0.2693.6661
    KIS 19.0.0.1088(f)
     
    Toto, Jun 9, 2019
    #1
  2. Blaz

    Blaz Moderator & Translator Staff Member Moderator

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    Did you disable SSL scanning in Kaspersky?
     
    Blaz, Jun 9, 2019
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  3. Toto

    Toto New Member

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    I have disabled SSL now and I will see if the problem continues to happen. But this is not recommended, right?

    Maybe it would be a better solution if I disable SSL in AdGuard?
     
    Toto, Jun 9, 2019
    #3
  4. Blaz

    Blaz Moderator & Translator Staff Member Moderator

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    If you disable SSL in AdGuard, the site cannot be modified.
     
    Blaz, Jun 9, 2019
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  5. Toto

    Toto New Member

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    I'm still having the same problem :(

    As soon as I disable AdGuard all websites are back to normal
     
    Toto, Jun 10, 2019
    #5
  6. Blaz

    Blaz Moderator & Translator Staff Member Moderator

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    Try to uncheck WFP Driver in AdGuard and reboot. Probably some incompatibility there.
     
    Blaz, Jun 10, 2019
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  7. Boo Berry

    Boo Berry Moderator + Beta Tester Moderator

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    Yep, sure sounds like an incompatibility indeed.
     
    Boo Berry, Jun 10, 2019
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  8. Toto

    Toto New Member

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    The problem is still occurring. Now I'm feeling like KIS is more conflicting than AdGuard. Any other solution?
     
    Toto, Jun 10, 2019
    #8
  9. Chinaski

    Chinaski Support Marine Staff Member Administrator Moderator

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    @Toto

    Please reproduce the problem to collect the full log file(Pre-enabled Logging level) to debug. And send it to PM.

    upload_2019-6-10_19-16-2.png
     
    Chinaski, Jun 10, 2019
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  10. Toto

    Toto New Member

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    Hello guys,

    I just want to mention that the latest nightly version is flawless and has no conflicts with either browsers or Kaspersky.

    So far so good. I will be back messaging if I notice any problems.

    Good job AdGuard-team ;)

    Version 7.0.2807.0 NIGHTLY
     
    Toto, Jun 14, 2019
    #10
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