[Resolved]AdGuard Stopped Working

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oldsarge

New Member
I powered up my iMac as usual tonight. The AdGuard Shield/icon has an exclamation point. I clicked on the icon and tried to turn it on. Nothing! Tried several times with no results. I also run Malware Bytes. I noticed that the icons for Malware Bytes and AdGuard had switched positions on the upper tool bar. So I quit AdGuard and the icon disappeared. Went to launchpad and clicked on AdGuard. That brought it up and it is running fine. My question: Is what I described normal or just a freak occurrence? I did notice an AdGuard alert , similar to news alerts that pop up on the screen when the computer is powering up that AdGuard had been updated. Thanks.
 

Chinaski

Support Marine
Staff member
Administrator
Moderator
@oldsarge
Hello there!
It looks like some kind of incompatibility with MalwareBytes.
Specify please, is the Adguard application is included in the antivirus filtering exceptions?
You should add applications to each other's exceptions and try again.
In AdGuard, you can do this by unchecking the box as shown in the screenshot.
 

oldsarge

New Member
Hello - I looked at your screen shot and here is mine. Quite a bit of difference. I may just have to 'quit' AdGuard when the computer fires up and then activate it. A nuisance but it works.

1575504084349.png
 
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