Running but Not blocking Ads after Wake

Discussion in 'Technical Support (AdGuard for Mac)' started by edbro, Oct 3, 2018.

  1. edbro

    edbro New Member

    Joined:
    Oct 3, 2018
    Messages:
    4
    Adguard stops blocking ads periodically after waking. The program is still running and present in the menu bar but it does not block anything. Protection shows enabled and all options are on. Ads appear and the ad count remains the same. The Adguard Assistant does not show in the browser. I have to shut the program down and restart it before it will continue blocking ads. I have to do this several times a day and it is getting to be a pain.

    Adguard 1.5.8
    Mac OS 10.14 Mojave
    Safari 12
     
    Last edited: Oct 3, 2018
  2. TheHasagi

    TheHasagi Support Commando Staff Member Administrator Moderator

    Joined:
    Mar 26, 2018
    Messages:
    989
    @edbro

    Hello!

    Did you try to re-install the AdGuard?
     
  3. kswro

    kswro New Member

    Joined:
    Sep 11, 2017
    Messages:
    2
    Second this.

    AdGuard launched on startup, menu bar icon is visible, but Adguard Assistant not shown and not processing on browser (chrome-safari). Uninstall and reinstall didn't change anything.
    I need shut Adguard down, then open it again in order to work.

    (Adguard for Mac 1.5.8, macOS Mojave and High Sierra)
     
  4. edbro

    edbro New Member

    Joined:
    Oct 3, 2018
    Messages:
    4
    The uninstall/reinstall fixed it for me.
     
  5. yyleung

    yyleung New Member

    Joined:
    Jan 4, 2019
    Messages:
    1
    on default, safari will stop the adguard extension from running when Mac goes to sleep. Go to safari->preferences->Advance and uncheck this
     

    Attached Files: