Section rules

Discussion in 'False Positives' started by Alex302, Aug 19, 2014.

  1. Alex302

    Alex302 Filters Developer Staff Member Administrator

    Joined:
    Jul 20, 2012
    Messages:
    22,975
    For a proper navigation in this section, we introduce certain rules.

    1. Please, create a new thread for each new issue.

    2. Title of each thread should contain website’s address where a problem was detected, and preferrably a short description: OS (Win, MacOS, iOS, Android) and type of problem (up to 70 characters total).
    For example:
    - site.com
    - The App [Android]
    If website (or app, or anything) you are mentioning is not safe for work, be sure to add [NSFW] tag to the end of thread title.
    3. The message should contains:
    - two screenshots - with and without Adguard filtering;
    - direct link to the page;
    - list of filters enabled on your devie (including user filter, if enabled).
    4. Specify what product are you using (Is it Adguard for Windows, MacOS, iOS or a browser extension? If latter, then for which browser?)
    How to take a screenshot:
    a. Take a screenshot with Jing and automatically upload it to image hosting. With the help of Jing, you can also highlight “areas of concern”.
    b. http://www.take-a-screenshot.org/

    When the problem is solved, moderator or administrator will add prefix “[resolved]” to the thread name.
    Within 1-3 hours after that, updated filters with new rules will be available for updates.
    It is generally recommended to add the information about your version of AdGuard (program/browser extension), filters being used and your browser(s) to your forum signature.

    FAQ for Android

    1. How to collect a log?
    1. In the Adguard application go to the Settings->Advanced>Logging level
    and select requested mode (usually we need "Record HTTP requests") mode:
    • Default
    • Record HTTP requests
    • Record everything
    • Errors only

    Screenshots:
    [​IMG]
    2. Send the log (two ways)
    a. to our Support from Adguard application
    [​IMG]
    [​IMG]
    Ticket ID should be included in the topic.
    b. or you can manually upload the log file from one of the folders depending on device:
    Code:
    /storage/emulated/Android/data/com.adguard.android/cache/log
    /sdcard/Android/com.adguard.android/cache/log or
    /sdcard/data/Android/com.adguard.android/cache/log or
    /sdcard/Android/data/com.adguard.android/
    2. How to capture traffic of a website or an application?
    1. Download and install Fiddler
    http://www.telerik.com/download/fiddler
    2. Configure Fiddler:
    [​IMG]
    3. Find your local IP address (of PC with Fiddler)
    http://www.iphone-to-ipad.com/blog/find-ip-address-windows-7.html
    4. Configure static IP in Android WiFi settings
    Go to Android WiFi settings
    Tap and hold your network
    Select 'Modify Network'
    Tap the checkbox next to 'Show Advanced Options'
    Choose 'Static'
    Enter your ip information - local IP address of PC with fiddler and port like in Fiddler settings (8888)
    Tap 'Save'.
    5. Done. Now you can see requests in Fiddler.
    6. If it is needed, you can save requests and attach to the topic

    File->Save->All sessions
    [​IMG]
    The resulting file has *.saz extension. It should be attached to the topic.
     
    Last edited: Jun 15, 2017
  2. Alex302

    Alex302 Filters Developer Staff Member Administrator

    Joined:
    Jul 20, 2012
    Messages:
    22,975
    Added information about collecting a log.