Section rules To report a problem you need to use the reporting tool. The further problem solving will be conducted on GitHub. You will need an account to participate in discussions. You can create a new topic on the forum if the following requirements are complied with: It is necessary to create a new topic for every problem (you can write about the same type of problem in the existing topic by providing a link to the report. And you should also give a link to the topic of forum in your report); The topic name should contain a website address, where the problem was detected Topic name format: a.website.address For example: example.org If a website or an app has adult content, add [NSFW] to the end of the topic name. For example: example.org [NSFW] A message text should contain a link to the report, which was created by the reporting tool. Please note, that the topics issued without respecting the requirements will be ignored and closed. It is strongly recommended to add the following data to the user's signature: a product name (AdGuard for Windows/Mac/Android/iOS, Browser extension, Content Blocker); a browser's name and a version; a list of enabled filters. Example: AdGuard for Windows, Chrome 61 My filters: Filters: Russian, English, German, Spy, Social, Experimental Code: Code: [SIZE=2][B][COLOR="#000000"]AdGuard for Windows, Chrome 61 My filters: Filters: Russian, English, German, Spy, Social, Experimental[/COLOR][/B][/SIZE] For those websites, whose pages are not available without authorization, and registration is complicated by the necessity of the specific information input (invites, e-purses, phone number), you need to provide login details (test account). Some useful information How to collect a log? Spoiler 1. In the Adguard application go to the Settings->Advanced>Logging level and select requested(usually we need "Record HTTP requests") mode: Default Record HTTP requests Record everything Errors only Screenshots: Spoiler 2. Send the log (two ways) a. to our Support from Adguard application Spoiler The ticket number should be placed in the topic. b. or you can manually upload the log file from one of the pathes depending of device: Code: /storage/emulated/Android/data/com.adguard.android/cache/log /sdcard/Android/com.adguard.android/cache/log or /sdcard/data/Android/com.adguard.android/cache/log or /sdcard/Android/data/com.adguard.android/ 2. How to capture traffic of the site or the application? Spoiler 1. Download and install Fiddler http://www.telerik.com/download/fiddler 2. Configure Fiddler: Enable HTTPS decryption Spoiler Spoiler Allow remote connections to Fiddler Spoiler 3. Find your local IP address(of PC with Fiddler) Spoiler or http://www.iphone-to-ipad.com/blog/find-ip-address-windows-7.html 4. Disable caching Spoiler Now you can work with traffic of the local machine (browsers, some applications) 5. Configure proxy: For remote devices only(for example, smartphone). Skip it, if you work with the local machine. Adguard settings Go to the advanced settings Tap Proxy settings Enter your ip information - local IP address of PC with Fiddler and port like in Fiddler settings(3128) Spoiler Tap OK and restart protection. iOS WiFi settings: Spoiler then open in browser: http://fiddler_ip:port/ and download Fiddler root certificate Spoiler Open the FiddlerRoot.cer file, trust it and install Spoiler Detailed description: http://docs.telerik.com/fiddler/Configure-Fiddler/Tasks/ConfigureForiOS 6. Done. Now you can see requests from your smartphone in Fiddler. *. If it is required, you can save requests and place on in the topic File->Save->All sessions Spoiler The resulting file has *.saz extension. It should be uploaded to the topic.