Since installing getting BSOD crashes in windows 7

Discussion in 'Technical Support (AdGuard for Windows)' started by KillerMuppet, Sep 20, 2018.

  1. KillerMuppet

    KillerMuppet New Member

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    Sep 20, 2018
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    Since installing adguard, I've had 3 BSOD crashes.

    I've never had BSOD crashes on this machine before now, so I suspect its due to Adguard or some interaction with another program (as other users have reported the same crash error previously).

    I believe the error message on the bluescreen was:

    Bug Check String : BAD_POOL_HEADER
    Bug Check Code : 0x00000019

    but not 100% sure, as the computer auto-restarts before I have gotten a photo, so just going off memory.

    Including info asked for in previous threads:


    I'm running Windows 7

    Adguard 6.3.1399.4073

    antivirus - bitdefender free edition

    using Internet explorer 11.0.9600.19100 , and chrome 69.0.3497.100

    I did not have the WFP network driver enabled


    I've attached a zip file with the minidump's from the three BSOD crashes


    I'd appreciate any info on what's causing the crashes, if its adguard etc, and how it can be fixed.
     

    Attached Files:

  2. douglas9

    douglas9 New Member

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  3. KillerMuppet

    KillerMuppet New Member

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    Sep 20, 2018
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    So I just had a 4th BSOD. Using the whocrashed program listed above,

    This time it is again error: DRIVER_CORRUPTED_EXPOOL (1 of the 3 previous crashes also was this type; other two were BAD_POOL_HEADER)


    For this crash, it was both ntoskrnl.exe (windows kernel) , and adgnetworktdidrv.sys (listed as part of Adguard for Windows),


    So I now highly suspect that adguard is the cause of the BSOD crashes I've been having since purchasing the software.



    Is this the correct location to get software support from the developers? I'm not sure where else I can ask for support
     

    Attached Files:

  4. douglas9

    douglas9 New Member

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  5. Boo Berry

    Boo Berry Moderator + Beta Tester Moderator

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