slow loading pages

Discussion in 'Technical Support (AdGuard for Windows)' started by Phonemes, Dec 31, 2014.

  1. Phonemes

    Phonemes Member

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    I wonder if somebody can help me with a longstanding issue I am having with Adguard, namely the browser (Firefox) hanging on many pages. I get this often with blogspot pages, but it may happen anywhere. On blogspot.com, I often get status bar messages like "waiting for 1.bp.blogspot" or "waiting for 3.bp.blogspot". Typically these pages never finish loading until I refresh them multiple times. I am sure this is due to Adguard. Slow pages like these often load instantly as soon as I disable Adguard. This is true even when I disable Adguard while a page is hanging.

    Thank you.
     
  2. Blaz

    Blaz Moderator & Translator Moderator

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    How many filters do you have active and which ones?
     
  3. Phonemes

    Phonemes Member

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    User, English, German and Dutch filters. EasyList Dutch and Fanboy's annoyances. I have disabled "activate the most appropriate filters automatically", because this led to too many active filter lists.
     
  4. avatar

    avatar Administrator Staff Member Administrator

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    Need to know more about you configuration.

    What are your: OS, main browser, antivirus/firewall?
     
  5. Phonemes

    Phonemes Member

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    Hi Avatar,

    Windows 7 64 bit, Firefox, F-Secure, Windows firewall, Malwarebytes (realtime scanning).

    Thank you
     
  6. Boo Berry

    Boo Berry Moderator + Beta Tester Moderator

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    My first guess would be it's some sort of conflict with Malwarebytes' real-time scanning of IP addresses.
     
  7. Phonemes

    Phonemes Member

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    OK, I'll disable Malwarebytes for the time being and see what happens. Will report back in a few days.
     
  8. Phonemes

    Phonemes Member

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    Well, I ran without Malwarebytes for several weeks and the problem persists. I've also disabled Firefox addons like Blur (what used to be DoNotTrackMe) and Self-Destructing Cookies, but nothing helps. This is becoming a major pain. As I explained in my initial post, pages just keep refusing to load and it takes several refreshes before they finish loading. If I run with Adguard disabled, everything runs smoothly. More telling still: if I have a page which refuses to load with Adguard enabled, it usually loads as soon as I disable Adguard with no need to refresh. Another strange thing I have just discovered: If I close Adguard this way, because a page doesn't load, and I close Firefox after this and want to start the browser again after restarting Adguard, Firefox doesn't load at all until I close Adguard. The program is becoming nearly impossible to use for me in this way, so I hope any of you have some ideas of what might be amiss.

    Thank you.
     
  9. avatar

    avatar Administrator Staff Member Administrator

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    We've tried testing it with Malwarebytes and F-Secure but can't reproduce this issue.

    We could try remote access so I can see what's wrong with my own eyes.
    If you ok with it just send me a PM.

    Single reason for both: there're still some open connections processed by FF. The only question is why are these connections open.

    I suspect a compatibility issue here.
     
  10. MC Fat Tongue

    MC Fat Tongue New Member

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    Hello,

    I hope you don't mind me chipping in, I just thought I'd mention that I use "Mawarebytes anti-malware" and "Malwarebytes anti-exploit" along with Adguard and have no problems. I have however as a precaution set exclusions in "Malwarebytes anti-malware" for adguard.

    Regards.:)
     
    Last edited by a moderator: Jan 30, 2015
  11. steve1209

    steve1209 Beta Tester

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    Me Too,

    I use Malwarebytes AM as well along with Adguard, no problems here with slowdowns, I don't use MWB's Anti Exploit
     
  12. Phonemes

    Phonemes Member

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    Thank you, guys. It's clear now that Malwarebytes is not the culprit here. I'll PM Avatar and hope he'll be able to spot the problem remotely.