Snaptube app couldn't download in the background when adguard is enabled

Omarzwy

New Member
Snaptube app for android couldn't download in the background when adguard is enabled, but when adguard is disabled it downloads normally in the background. Adguard Blocks many ads on this app so it couldn't be disabled. How can i resolve this issue?.
 

Chinaski

Support Marine
Staff member
Administrator
Moderator
@Omarzwy
Hello there!

Do you use AdGuard DNS? Try changing the server and try again.
You should also disable HTTPS filtering for the specified application in apps management.
 

Omarzwy

New Member
I was using cloudflare, then changed to google dns, also i disabled https filtering. The strange is sometimes works normally, but mostly stop downloading in the background until i disable adguard.
 

Chinaski

Support Marine
Staff member
Administrator
Moderator
To troubleshoot this issue, we need to get additional logs.

Here's what we need you to do:

1. Collect the debug log as it's [explained here]
2. Remember the exact time when the issue was reproduced, we will need it to find the corresponding records in the log file.
3. Additionally, capture the system bug report after reproducing the issue. [Here's the instruction]
4. Send both files to PM.
 
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